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I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Hi Makai!
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Hi Varejo! Thanks for your review!
Thanks for raising this concern. When is this error showing?
We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?
http://goto.zendesk.com/shopify
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Hi ExoGun,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?
Thank you again,
Jessica
Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
Hi MilaMela,
Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes?
Happy to jump on a call to walk through the updates required.
Thanks,
David
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Thanks LucyBalu!
We'll look into the Safari issue, thanks for raising it!
Cheers,
David
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Hi Stellar Native,
Really sorry to hear about this. Are you able to send an email to support@zendesk.com or integrations@zendesk.com and I'll follow this up for you.
Thanks,
David
what is ironic, this is a customer support app but their customer support sucks
the plans are so unclear that made me purchase the wrong plan
and yet you cant upgrade the plan until next month.....!?!?!?
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk.
Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
Hi Maison Deux,
Apologies for the delayed response. I've followed up with the ticket you've raised with our support team and it looks like the plan you were on wasn't eligible for this integration.
Please let me know if there is anything I can do to help with this or any other issues.
Thanks,
David
The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.
While I feel this could be a great app for a large store, for us it is simply an added expense without much justification.