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Works great and allows us to keep all of our support issues in a single thread. Highly recommend!
I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?
Hi Wish Wholesale,
Thanks for the feedback and great to hear you like using Zendesk!
Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis?
Thanks,
David
Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!
Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.
If you use Zendesk, this app is a Must!.
This app makes great customer service effortless...
The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.
Great app! Highly recommended!
Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).
Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!