Recenzje (161)

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27 luty 2016

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Uniquerugstore
Stany Zjednoczone
Około rok korzystania z aplikacji
9 marzec 2017

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Stag Provisions
Stany Zjednoczone
Około rok korzystania z aplikacji
31 marzec 2022

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

O'Neill
Stany Zjednoczone
Prawie 6 lat korzystania z aplikacji
Zendesk odpowiedział(a) 3 kwiecień 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

26 sierpień 2015

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I work through them.

The one thing I really like, however, only works at the moment for Online orders in Shopify. I can view Customer info and their Order info right in ZenDesk by following the Shopify/ZenDesk integration instructions. However, it seems that ZenDesk hasn't yet set up the ability to access the POS (in-person, point-of-sale) orders made via Shopify. So those orders, which is the majority of mine, unfortunately, do not show - just an error message.

Apparently, the ability to link with Shopify POS via an app is a pretty new thing. Hopefully as ZenDesk updates its software, the ability to view BOTH online and POS orders will become possible. But at the moment, no.

Otherwise, even a luddite like me could figure out how to set up and use ZenDesk within an evening and I like it.

Jackets For Jasper 3
Kanada
Ponad 5 lat korzystania z aplikacji
5 sierpień 2016

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

Natural Baby 2
Wielka Brytania
11 miesięcy korzystania z aplikacji
9 marzec 2017

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...

Cks Online
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
29 lipiec 2016

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Bandwear Store
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
12 sierpień 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
20 styczeń 2020

I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.

WILD BUBZ®
Australia
Około 2 lata korzystania z aplikacji
Zendesk odpowiedział(a) 20 styczeń 2020

Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.

7 wrzesień 2014

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration.
a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app
b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number.

Once I got these things settled all worked fine :) !

Trick Technologies Oy / Catchbox
Łotwa
9 miesięcy korzystania z aplikacji