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Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Hi Western Rise,
We're really sorry to hear about your experience and have had to cancel.
I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.
Thanks,
David
Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.
The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!
Super app.. virker bare... nice
Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...
Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!