Zendesk

Saves a lot of time, especially during non business hours.

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Works great. Highly recommended!

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.

If you use Zendesk, this app is a Must!.