Zendesk

Omnichannel customer service and engagement platform

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars

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21 - 30 of 71 reviews

Mgky

Location United Kingdom
Time spent using app About 1 year

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Samarreta

Location Netherlands
Time spent using app About 2 years

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Baltic Wonder

Location United States
Time spent using app 10 months

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

Ask And Embla

Location United States
Time spent using app About 3 years

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Marimo Marshmallow Store

Location Japan
Time spent using app Over 1 year

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

Dapper Lighting

Location United States
Time spent using app 6 months

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Veppocig

Location United States
Time spent using app 6 months

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Labeldaddy

Location United States
Time spent using app 11 months

Amazing integration! We would definitely recommend this to any other company or business!

Great stuff!

Eyes Ganda Contact Lens

Location Philippines
Time spent using app Over 4 years

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Nwgsupply Com

Location United States
Time spent using app Over 3 years

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!