Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.
Extremely customizable and well thought out app. Would recommend!
Beaufort And Blake
This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.
This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.
Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.
Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.
I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!
Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...
Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.
Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.