The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.
Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.
Extremely customizable and well thought out app. Would recommend!
Beaufort And Blake
This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.
This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.
Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.
Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.
I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!
Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...