Zendesk , 155 reviews

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

great app especially if you have a customer support team!

https://www.kgmcollective.com/

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

I think if you want to give a professional support to your customers/visitors Zendesk is the best app i have ever seen.

Very happy with the integration, Zendesk has been a huge help in managing our customer service channels.

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...