All reviews
Epic Game Tables
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Developer reply
Hi Epic Game Tables,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?
Thank you again,
Sean
Makai
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Developer reply
Hi Makai!
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Zefreya
Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.
Developer reply
Hi Zefreya,
Update on this issue: We've now fixed the problem and you should be able to connect the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Trendz
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Developer reply
Hi Trendz,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Nunai Brand
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Developer reply
Hi Nunai Brand,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
Are you able to try installing again?
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
iKids
This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.
Developer reply
Hi iKids,
Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all of our new Zendesk Suite plans, but our legacy plans do require a plan type of Support Teams or above in order to access the Marketplace.
I will follow up with your account team to discuss options in ensuring you have a plan that has access to this integration.
Thank you!
Velur® Jewelry & Accessoires
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Developer reply
Hi Velur® Jewelry & Accessoires,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems.
We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?
Thanks,
David Gillespie
IMG Home
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Developer reply
Hi IMG Home,
Really sorry to hear about the experience you've had!
I've tried searching for your emails from this side but need more details to help solve your problem.
Would you be able to email integrations@zendesk.com so I can help?
Thanks,
David
Stellar Native
I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.
Developer reply
Hi Stellar Native,
Really sorry to hear about this. Are you able to send an email to support@zendesk.com or integrations@zendesk.com and I'll follow this up for you.
Thanks,
David
Sermon on the Mount Extras Store
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Developer reply
Hi Sermon on the Mount Extras,
Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront.
We're working on a feature to allow selection of different brand's widgets and I'll let you know when it's available.
Thanks,
David