Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Thanks for your review!
We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.
Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify
If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Thanks for your review and tips on how to use the app!
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!
Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.
Gerry Anderson Official
Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!
The Clever Travel Companion
Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.
Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.
This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!