Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

Overall rating
4.3 of 5 stars
Based on 90 reviews

  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    19% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (9)

All reviews

1 - 10 of 17 reviews

Mayoreototal

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

Bokksu

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Outdoor Voices

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

Wipebookus

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Gerry Anderson Official

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

The Clever Travel Companion

Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.

Biopop

Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.

Comedmarketplace

This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!

Shumakolowa

This app has worked great for us. It has been reliable and accurate when pulling in customers' order info. I recommend it.

Dayabyzendaya

The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.

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