Zendesk , 155 reviews

Overall rating
2.9
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
March 9, 2017

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
United States
Over 9 years using the app
Edited March 9, 2017

Super helpful! Really easy to see customer purchases and order history within support tickets.

Ideo U
United States
Almost 8 years using the app
February 25, 2022

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Alameda.mx
Mexico
Over 7 years using the app
April 1, 2015

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
United States
Over 7 years using the app
March 20, 2017

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Dapper Lighting
United States
Over 7 years using the app
August 5, 2016

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

Healthysurprise
United States
About 6 years using the app
March 9, 2017

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Impregrafica
Mexico
Over 5 years using the app
March 9, 2017

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Gorumpl
United States
Almost 5 years using the app
March 10, 2017

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Eyes Ganda Contact Lens
Philippines
Over 4 years using the app
June 18, 2018

Super app.. virker bare... nice

Kopkdk
Denmark
Over 4 years using the app