Zendesk , 155 reviews
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Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.
Super helpful! Really easy to see customer purchases and order history within support tickets.
La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.
I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.
One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.
I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.
Works very well. Haven't had any issues between shopify and zendesk.
Would recommend this app.
www.dapperlighting.com
We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!
Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.
I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!
Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.
Super app.. virker bare... nice