Zendesk | Reviews

by Zendesk

Omnichannel customer service and engagement platform

2.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    49% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    29% of ratings are 1 stars

All reviews

1 - 10 of 65 reviews

Bellezza Republic

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Developer reply

March 3, 2021

Thanks Bellezza Republic!!


Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.

Developer reply

February 14, 2021

Thanks LucyBalu!

We'll look into the Safari issue, thanks for raising it!



Varejo Moderno

Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?

Developer reply

July 19, 2020

Hi Varejo! Thanks for your review!

Thanks for raising this concern. When is this error showing?

We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?


Silicone Lovers Sex Dolls

This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...

Developer reply

July 12, 2020

Thanks for your review!

Luminescence Official

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

Developer reply

July 12, 2020

Thank you for your review!

Mirror Image

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.


We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.


Keeps all of my customers in one location on multiple sites. Works great.


Can't live without it. Helps so much with customer support.


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