Zendesk

Zendesk

da Zendesk

Omnichannel customer service and engagement platform

2.9 stelle su 5(115 recensioni)

Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.


Su Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Si integra con

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Galleria multimediale

Community

Prezzi

Vedi tutte le opzioni di prezzo

Costi esterni potrebbero essere applicate. Queste spese sono fatturate dal fornitore esterno e non verranno visualizzate nella fattura di Shopify.

Installazione gratuita

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.9 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 55% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 17% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 4% delle recensioni sono di 3 stelle
    (5)
  • 2 stelle su 5
    Il 2% delle recensioni sono di 2 stelle
    (2)
  • 1 stelle su 5
    Il 23% delle recensioni sono di 1 stelle

Le recensioni più recenti

Wish Wholesale

I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?

Risposta dello sviluppatore

14 gennaio 2021

Hi Wish Wholesale,

Thanks for the feedback and great to hear you like using Zendesk!

Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis?

Thanks,

David

Topped Toys

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.

NerdlySolutions

>>>BUYER BEWARE! >>>ZENDESK, INC. STOLE MY MONEY!!! Thinking they were a reputable company - I paid for a year upfront $638.57 & was immediately scammed by them! They refused to refund me after their app did not work as intended less than 24 hours after my purchase! I should have known after seeing how TERRIBLE their reviews are @ 2.9 stars which is actually way more than what i would ever give these thieves. If only I could review with negative stars! 1) I HAVE DISPUTED THIS TRANSACTION AS FRAUD WITH MY CREDIT CARD COMPANY. 2) I'VE REPORTED THIS THEFT TO THE SHOPIFY, INC. FOR A FRAUD REVIEW. 3) I WILL ALSO BE REACHING OUT TO CALIFORNIA (SAN FRANCISCO) STATE ATTORNEY'S OFFICE WHERE ZENDESK, INC. IS HEADQUARTERED AND WILL BE FILING A COMPLAINT FOR THEFT AND WIRE FRAUD AGAINST IT'S LEGAL OWNERS: Mikkel Svane (CEO) Alexander Aghassipour (CPO) Elena Gomez (CFO) Jeffrey Titterton (CMO) John Geschke (CLO) 4) I WILL ALSO BE STOPPING BY EVERY SINGLE SOCIAL PLATFORM I CAN FIND AND WILL COPY AND PASTE THIS REVIEW TEXT INTO IT - INCLUDING THE SCREEN SHOTS OF EMAILS FROM ZENDESK THAT SUPPORTS MY COMPLAINT! HOPE IT WAS ALL WORTH IT ZENDESK, INC.

Risposta dello sviluppatore

17 novembre 2020

Hi Nerdly Solutions!

Really sorry to hear about this situation and hopefully I can help.

Are you able to contact us at integrations@zendesk.com and we can get this resolved ASAP?

Unfortunately I don't have any details of your account so can't chase this down without your help.

Thanks,

David