Zendesk

Zendesk

Zendesk

Omnichannel customer service and engagement platform

2.6 별 5개 중(130 리뷰)

Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.


Zendesk 정보

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

통합하기

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

미디어 갤러리

지원

가격

모든 가격 옵션 보기

외부 요금 가 적용됩니다. 이 요금은 외부 공급자가 청구하며 Shopify 인보이스에는 표시되지 않습니다.

무료 설치

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.6 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 50%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 15%는 별점 4 입니다.
  • 3 별 5개 중
    평가의 4%는 별점 3 입니다.
    (5)
  • 2 별 5개 중
    평가의 5%는 별점 2 입니다.
    (6)
  • 1 별 5개 중
    평가의 27%는 별점 1 입니다.

가장 최근 리뷰

Makai

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

개발자 회신

2021년 5월 10일

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Zefreya

Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.

개발자 회신

2021년 4월 29일

Hi Zefreya,

Update on this issue: We've now fixed the problem and you should be able to connect the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Trendz

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

개발자 회신

2021년 4월 19일

Hi Trendz,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David