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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
Indeholder tekst, der ikke er oversat
- Højdepunkter
- Populær blandt virksomheder i USA
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskKategorier
Priser
Eksterne gebyrer kan blive faktureret af Zendesk separat i forhold til din Shopify-faktura. Få mere at vide
Suite Team
$55 om måneden
per agent/month billed annually
14-dages gratis prøveperiode
Suite Growth
$89 om måneden
per agent/month billed annually
14-dages gratis prøveperiode
Suite Professional
$115 om måneden
per agent/month billed annually
14-dages gratis prøveperiode
Suite Enterprise
$150 om måneden
per agent/month billed annually
14-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (160)
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.
We have changed over to Coax app. So much better for about the same cost.
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
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Support
Zendesk kan besvare dine spørgsmål vedrørende Zendesk.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
11. marts 2013
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