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Zendesk muliggør kundeinteraktioner på tværs af beskeder, telefon, chat, e-mail, sociale medier og mere.
Denne app til Zendesk Support og Chat udstyrer dine agenter med alle de oplysninger, de har brug for, når de svarer på kundeforespørgsler, uden at de behøver at forlade kundesamtalen. I stedet for at bruge deres tid på at skifte mellem systemer, kan agenterne fokusere på at opbygge kunderelationer og løse forespørgsler hurtigere. Alt hvad du har brug for, findes på ét sted, så kommunikationen mellem dig og dine kunder er effektiv, relevant og personlig.
- Løs kundeservicebilletter hurtigere med adgang til relevant kundeinformation
- Behandl refusioner og annulleringer direkte fra Zendesk Support sidebar app
- Med et klik på en knap kan du indlejre live chat i enhver butik
Indeholder maskinoversat tekst
- Højdepunkter
- Populær blandt virksomheder i USA
- Fungerer sammen med de nyeste temaer
Lanceret
11. marts 2013
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Fungerer sammen med
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskPriser
Eksterne gebyrer kan blive faktureret af Zendesk separat i forhold til din Shopify-faktura. Få mere at vide
Suite Team
$55 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Growth
$89 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Professional
$115 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Enterprise
$150 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Team
$55 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Growth
$89 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Professional
$115 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Suite Enterprise
$150 om måneden
pr. agent/måned faktureret årligt
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (155)
horrible
I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.
One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.
I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.
Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.
Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http
Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I work through them.
The one thing I really like, however, only works at the moment for Online orders in Shopify. I can view Customer info and their Order info right in ZenDesk by following the Shopify/ZenDesk integration instructions. However, it seems that ZenDesk hasn't yet set up the ability to access the POS (in-person, point-of-sale) orders made via Shopify. So those orders, which is the majority of mine, unfortunately, do not show - just an error message.
Apparently, the ability to link with Shopify POS via an app is a pretty new thing. Hopefully as ZenDesk updates its software, the ability to view BOTH online and POS orders will become possible. But at the moment, no.
Otherwise, even a luddite like me could figure out how to set up and use ZenDesk within an evening and I like it.
Support
Zendesk kan besvare dine spørgsmål vedrørende Zendesk.
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