Características
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Ubicados en Estados Unidos
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Funciona con los temas más recientes
Acerca de esta aplicación
Fecha de lanzamiento
11 de marzo de 2013
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Gestión de tickets de atención al clienteFunciona con
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
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Precios
Zendesk podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Suite Team
$55 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Growth
$89 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Professional
$115 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Enterprise
$150 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Team
$55 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Growth
$89 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Professional
$115 al mes
per agent/month billed annually
Prueba gratis de 14 días
Suite Enterprise
$150 al mes
per agent/month billed annually
Prueba gratis de 14 días
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
155 reseñas
horrible
I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.
One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.
I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.
Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.
Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http
Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg
Acerca de esta aplicación
Fecha de lanzamiento
11 de marzo de 2013
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Gestión de tickets de atención al clienteFunciona con
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskCreada por Zendesk
Acerca de Zendesk
Calificación promedio: 2,9
11 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
1019 Market St, San Francisco, CA, 94103, US
Soporte técnico
Enviar un mensajeintegrations_support@zendesk.com
Este desarrollador no ofrece soporte técnico directo en Español.