Lead customers to happiness
Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.
Support your support
Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.
Knowledge is power
Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.
Conócenos Zendesk Support
The best customer experiences are built with Zendesk
Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
- Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
- With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
- Customize important order data you want to be displayed in Zendesk Support
The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
Se integra con
While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.
Calificación general Basada en 98 reseñas
Reseñas más recientes
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk.
Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.
I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.
Respuesta del desarrollador
Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.