Service à la clientèle
Zendesk Support

Zendesk Support

par Zendesk

Omnichannel customer service and engagement platform

3.0 de 5 étoiles(102 avis)
Installation gratuite. Des frais supplémentaires peuvent s'appliquer.
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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.

Support your support

Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.

Knowledge is power

Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.

À propos de Zendesk Support

The best customer experiences are built with Zendesk

Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk Support

The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

S'intègre à

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation

Galerie de supports multimédias

Assistance

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Installation gratuite

While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.

3.0 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.
  • 5 de 5 étoiles
    61 % des évaluations sont des évaluations à 5 étoiles
    (62)
  • 4 de 5 étoiles
    17 % des évaluations sont des évaluations à 4 étoiles
    (17)
  • 3 de 5 étoiles
    2 % des évaluations sont des évaluations à 3 étoiles
    (2)
  • 2 de 5 étoiles
    2 % des évaluations sont des évaluations à 2 étoiles
    (2)
  • 1 de 5 étoiles
    19 % des évaluations sont des évaluations à 1 étoiles
    (19)
Afficher les 102 avis

Avis les plus récents

Silicone Lovers Sex Dolls

Évaluations
5 de 5 étoiles
Publié
17 mai 2020

This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...

Luminescence Official

Évaluations
5 de 5 étoiles
Publié
5 mai 2020

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

Hazetown

Évaluations
1 de 5 étoiles
Publié
20 avril 2020

This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify

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