Service client
Zendesk

Zendesk

par Zendesk

Omnichannel customer service and engagement platform

2.5 de 5 étoiles(131 avis)
Installation gratuite. Des frais supplémentaires peuvent s'appliquer.
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Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.

À propos de Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

S'intègre à

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Galerie de supports multimédias

  • Zendesk Web Widget with Help Center Search
  • App in Zendesk Support
  • Zendesk Web Widget on Storefront
  • Zendesk App Setup in Zendesk Admin Centre

Assistance

Tarifs

Afficher toutes les options de prix

Frais externes peuvent s'appliquer. Ces frais sont facturés par un fournisseur externe et n'apparaîtront pas sur votre facture Shopify.

Installation gratuite

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.5 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.
  • 5 de 5 étoiles
    50 % des évaluations sont des évaluations à 5 étoiles
    (65)
  • 4 de 5 étoiles
    15 % des évaluations sont des évaluations à 4 étoiles
    (19)
  • 3 de 5 étoiles
    4 % des évaluations sont des évaluations à 3 étoiles
    (5)
  • 2 de 5 étoiles
    5 % des évaluations sont des évaluations à 2 étoiles
    (6)
  • 1 de 5 étoiles
    27 % des évaluations sont des évaluations à 1 étoiles
    (36)
Afficher les 131 avis

Avis les plus récents

Epic Game Tables

Évaluations
1 de 5 étoiles
Publié
29 juin 2021

Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.

Réponse du développeur

27 juillet 2021

Hi Epic Game Tables,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?

Thank you again,
Sean

Makai

Évaluations
1 de 5 étoiles
Publié
3 mai 2021

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Réponse du développeur

10 mai 2021

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Zefreya

Évaluations
1 de 5 étoiles
Publié
28 avril 2021

Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.

Réponse du développeur

29 avril 2021

Hi Zefreya,

Update on this issue: We've now fixed the problem and you should be able to connect the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

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