Zendesk

Zendesk

À partir de $49 /mois. Essai gratuit de 14 jours. Des frais supplémentaires peuvent s’appliquer.
Note (3,4)
Avis
Développeur

Caractéristiques

Populaire auprès des entreprises comme la vôtre
  • Basées aux États-Unis

À propos de cette application

Lancement

11 mars 2013

Langues

anglais

S’intègre avec :

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. plus
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront

Tarifs

Essai gratuit de 14 jours

Les frais externes peuvent être facturés par Zendesk séparément de votre facture Shopify. En savoir plus

Suite Team

$49/mois

per agent/month billed annually

Suite Growth

$79/mois

per agent/month billed annually

Suite Professional

$99/mois

per agent/month billed annually

Suite Enterprise

$150/mois

per agent/month billed annually

Suite Team

$49/mois

per agent/month billed annually

Suite Growth

$79/mois

per agent/month billed annually

Suite Professional

$99/mois

per agent/month billed annually

Suite Enterprise

$150/mois

per agent/month billed annually

Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

151 avis

Note globale
3,4
Nombre d’avis par note
  • 47 % des avis sont des avis à 5 étoiles
  • 19 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 26 % des avis sont des avis à 1 étoiles
24 mai 2023

The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.

Appaman
États-Unis
Temps passé à utiliser l’application : Plus de 8 ans
Modifié le 23 février 2023

The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.

Rocksolid Audio
Royaume-Uni
Temps passé à utiliser l’application : 2 jours
26 janvier 2023

We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.

WE ARE GOING TO ANOTHER ONE

Batela
Espagne
Temps passé à utiliser l’application : 1 jour

À propos de cette application

Lancement

11 mars 2013

Langues

anglais

S’intègre avec :

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Conçue par Zendesk

À propos de Zendesk

Note moyenne : 3,4

10 ans d'expérience dans la création d'applications pour l'App Store de Shopify

Assistance

Envoyer un message

integrations_support@zendesk.com

Ce développeur n’offre pas d’assistance directe en Français.

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