Caractéristiques
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Basées aux États-Unis
À propos de cette application
Lancement
11 mars 2013
Langues
anglais
Catégories
Gestion de tickets d’assistanceS’intègre avec :
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
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Solve customer service tickets faster with access to relevant customer data
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Process refunds and cancellations, directly from the Zendesk Support sidebar app
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With the click of a button, embed live chat in any storefront
Tarifs
Essai gratuit de 14 joursLes frais externes peuvent être facturés par Zendesk séparément de votre facture Shopify. En savoir plus
Suite Team
$49/mois
per agent/month billed annually
Suite Growth
$79/mois
per agent/month billed annually
Suite Professional
$99/mois
per agent/month billed annually
Suite Enterprise
$150/mois
per agent/month billed annually
Suite Team
$49/mois
per agent/month billed annually
Suite Growth
$79/mois
per agent/month billed annually
Suite Professional
$99/mois
per agent/month billed annually
Suite Enterprise
$150/mois
per agent/month billed annually
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
151 avis
The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.
The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my annoyance at this Matthew Dunn revoke my trial support and then my trial itself. AVOID THIS COMPANY. I tried all the big ones freshdesk, zendesk etc. Gorgias was easily the best. start with gorgias people. honestly youll thank me.
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.
WE ARE GOING TO ANOTHER ONE
À propos de cette application
Lancement
11 mars 2013
Langues
anglais
Catégories
Gestion de tickets d’assistanceS’intègre avec :
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskConçue par Zendesk
À propos de Zendesk
Note moyenne : 3,4
10 ans d'expérience dans la création d'applications pour l'App Store de Shopify
Assistance
Envoyer un messageintegrations_support@zendesk.com
Ce développeur n’offre pas d’assistance directe en Français.
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