Caractéristiques
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Basées aux États-Unis
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Fonctionne avec les thèmes les plus récents
À propos de cette application
Lancement
11 mars 2013
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Gestion de tickets d’assistanceFonctionne avec
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
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Tarification
Essai gratuit de 14 joursLes frais externes peuvent être facturés par Zendesk séparément de votre facture Shopify. En savoir plus
Suite Team
$55 / mois
per agent/month billed annually
Suite Growth
$89 / mois
per agent/month billed annually
Suite Professional
$115 / mois
per agent/month billed annually
Suite Enterprise
$150 / mois
per agent/month billed annually
Suite Team
$55 / mois
per agent/month billed annually
Suite Growth
$89 / mois
per agent/month billed annually
Suite Professional
$115 / mois
per agent/month billed annually
Suite Enterprise
$150 / mois
per agent/month billed annually
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
155 avis
horrible
I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.
One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.
I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.
Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.
Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http
Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg
À propos de cette application
Lancement
11 mars 2013
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Gestion de tickets d’assistanceFonctionne avec
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskConçue par Zendesk
À propos de Zendesk
Note moyenne : 2,9
11 ans d’expérience dans la création d’applications pour l’App Store de Shopify
1019 Market St, San Francisco, CA, 94103, US
Assistance
Envoyer un messageintegrations_support@zendesk.com
Ce développeur n’offre pas d’assistance directe en Français.
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