Zendesk

Zendesk

da Zendesk

Omnichannel customer service and engagement platform

2.5 stelle su 5(131 recensioni)

Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.


Su Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Si integra con

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Galleria multimediale

Community

Prezzi

Vedi tutte le opzioni di prezzo

Costi esterni potrebbero essere applicate. Queste spese sono fatturate dal fornitore esterno e non verranno visualizzate nella fattura di Shopify.

Installazione gratuita

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.5 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 50% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 15% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 4% delle recensioni sono di 3 stelle
    (5)
  • 2 stelle su 5
    Il 5% delle recensioni sono di 2 stelle
    (6)
  • 1 stelle su 5
    Il 27% delle recensioni sono di 1 stelle

Le recensioni più recenti

Makai

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Risposta dello sviluppatore

10 maggio 2021

Hi Makai!

Thanks for alerting us to this problem. Our team is working to get this fixed ASAP and should have this resolved quickly.

Very sorry about the lack of response from our support team, I've tried locating your support request but can't find one relating to Makai for Shopify.

Are you able to send an email to integrations@zendesk.com and we'll rectify this ASAP?

Thanks,

David

Zefreya

Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.

Risposta dello sviluppatore

29 aprile 2021

Hi Zefreya,

We're very sorry for this experience, thank you for flagging this issue. Our engineering and product team is working on a resolution immediately. In case it's a separate issue, we'd also love to troubleshoot this with you live, which we can do if you reach out to us here: integrations@zendesk.com

Thank you for your patience!

Trendz

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

Risposta dello sviluppatore

19 aprile 2021

UPDATE:

Hi Trendz,

Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?

Thank you!