Zendesk

Omnichannel customer service and engagement platform

無料インストール。 追加料金が適用される場合があります。

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

以下と統合:

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

以下と統合:

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk

外部料金が適用される場合があります。外部プロバイダーが請求するため、Shopify請求書には表示されません。

無料インストール

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

レビュー

2.6 5つ星

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。

  • 5 5つ星
    評価の49%は5星です
  • 4 5つ星
    評価の14%は4星です
  • 3 5つ星
    評価の4%は3星です
  • 2 5つ星
    評価の4%は2星です
  • 1 5つ星
    評価の28%は1星です

Black Rifle Coffee Company

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

Tallmenshoes.com

Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.

開発者の返信

2021年10月10日

Hi Tallmenshoes.com,

Thank you for taking the time to reach out to us and share your feedback. For all billing related enquiries, your Account Executive can assist you further.

So that we can continue improving, please feel free to share any feedback regarding your experiences with the Zendesk Shopify App.

Regards,
Sean

NewVaping

It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.

開発者の返信

2021年8月27日

Hi NewVaping,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about which parts of setting up or configuring Zendesk were complicated or tedious?

Regards,
Sean

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