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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- ハイライト
- アメリカのビジネスに人気
- 最新テーマに対応
言語
英語
このアプリは日本語に翻訳されていません
連携対象システム・アプリ
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カテゴリー
価格設定
Shopify請求書とは別に、Zendeskによる外部請求がある場合があります。 詳しくはこちら
Suite Team
$55 /月
per agent/month billed annually
14日間の無料体験
Suite Growth
$89 /月
per agent/month billed annually
14日間の無料体験
Suite Professional
$115 /月
per agent/month billed annually
14日間の無料体験
Suite Enterprise
$150 /月
per agent/month billed annually
14日間の無料体験
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (161)
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.
We have changed over to Coax app. So much better for about the same cost.
Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible!
Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当にひどいです！
Zendesk afirma ofrecer el 'mejor' sistema de gestión de tickets del mundo, pero indudablemente tiene el peor servicio al cliente del mundo, los tiempos de respuesta más lentos y nunca resuelve los problemas. ¡Es realmente terrible!
Zendesk behauptet, das 'beste' Ticket-Management-System der Welt anzubieten, aber es hat unbestreitbar den schlechtesten Kundenservice der Welt, die langsamsten Antwortzeiten und löst niemals Probleme. Es ist wirklich schrecklich!
Zendesk prétend offrir le 'meilleur' système de gestion des tickets au monde, mais il a indéniablement le pire service client du monde, les temps de réponse les plus lents, et ne résout jamais les problèmes. C'est vraiment terrible !
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
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サポート
アプリサポートはZendeskによって提供されています。
リソース
公開日
2013年3月11日
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