Zendesk

Zendesk

価格設定
月額$55から。 無料体験あり。
ハイライト
アメリカのビジネスに人気
最新テーマに対応
評価
3.0 (160)
開発者
Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. さらに表示する
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront
ハイライト
アメリカのビジネスに人気
最新テーマに対応

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

カテゴリー

価格設定

Shopify請求書とは別に、Zendeskによる外部請求がある場合があります。 詳しくはこちら

Suite Team

$55 /月

per agent/month billed annually

14日間の無料体験

Suite Growth

$89 /月

per agent/month billed annually

14日間の無料体験

Suite Professional

$115 /月

per agent/month billed annually

14日間の無料体験

Suite Enterprise

$150 /月

per agent/month billed annually

14日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (160)

総合評価
3
評価レベルごとの件数
  • 評価の45%は5つ星です
  • 評価の18%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の29%は1つ星です
2024年10月24日

Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.

We have changed over to Coax app. So much better for about the same cost.

Aussie Gardener
オーストラリア
アプリの使用期間:8ヶ月
2024年8月25日

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Harvest Hub
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年10月10日

Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.

Escudero & Co (BR)
ブラジル
アプリの使用期間:1年以上
2024年9月22日

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
アメリカ合衆国
アプリの使用期間:約4時間
2024年6月25日

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!

To all those concerned about this:
Do Not Use This App!
¡No uses esta aplicación!
¡N'utilisez pas cette application!
¡Verwenden Sie diese App nicht!
请勿使用此应用!
このアプリを使用しないでください!
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo!
¡Не используйте это приложение!
لا تستخدم هذا التطبيق!

BABEYOND
中華人民共和国香港特別行政区
アプリの使用期間:8ヶ月

サポート

Zendeskに関するご質問にはZendeskがお答えいたします。

開発者

Zendesk

1019 Market St, San Francisco, CA, 94103, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

公開日

2013年3月11日

類似のアプリ

4.6 5つ星中 合計レビュー数:1932件 無料プランあり
Offer great service with AI chat bots, live chat, and helpdesk
4.3 5つ星中 合計レビュー数:706件 無料体験あり
Support made simple and scalable.
5.0 5つ星中 合計レビュー数:325件 無料プランあり
Live chat & FAQ app. Live chat inbox for customer chat support

使ってみたいアプリがありましたか?

Shopifyを3日間無料でお試しください