Zendesk

Zendesk

door Zendesk

Omnichannel customer service and engagement platform

2.5 van 5 sterren(132 recensie)

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.


Over Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: This app is free for Zendesk customers who are on Zendesk Suite or Legacy Support Team plan or above.

Integreert met

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Mediagalerij

Ondersteuning

Prijzen

Bekijk alle prijsopties

Externe kosten kan van toepassing zijn. Deze kosten worden gefactureerd door de externe provider en verschijnen niet op je Shopify-factuur.

Gratis te installeren

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

2.5 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

  • 5 van 5 sterren
    49% recensies zijn 5 sterren
  • 4 van 5 sterren
    14% recensies zijn 4 sterren
  • 3 van 5 sterren
    4% recensies zijn 3 sterren
  • 2 van 5 sterren
    5% recensies zijn 2 sterren
  • 1 van 5 sterren
    28% recensies zijn 1 sterren

Meest recente recensies

NewVaping

It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.

Antwoord van ontwikkelaar

27 augustus 2021

Hi NewVaping,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about which parts of setting up or configuring Zendesk were complicated or tedious?

Regards,
Sean

Epic Game Tables

Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.

Antwoord van ontwikkelaar

27 juli 2021

Hi Epic Game Tables,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?

Thank you again,
Sean

Makai

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Antwoord van ontwikkelaar

10 mei 2021

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David