Categorias relacionadas

Zendesk

Omnichannel customer service and engagement platform

Insights do app da Shopify
  • Popular entre negócios dos Estados Unidos

Grátis para instalar. Pode haver cobranças adicionais.

Seção de chaves-valor

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

Informações do app

Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Data de lançamento

Integração com

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Data de lançamento

Integração com

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk

Pode haver cobranças externas. Essas cobranças são faturadas pelo fornecedor externo e não serão exibidas em sua fatura da Shopify.

Grátis para instalar

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

Avaliações

3.6 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

Número por nível de avaliação
  • 47% das avaliações são de 5 estrelas
  • 19% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 4% das avaliações são de 2 estrelas
  • 26% das avaliações são de 1 estrelas

Lista de avaliações

Filtrar e classificar avaliações

  • Loja - Instituto Brasileiro de Terapias holísticas

    Local Brasil
    Tempo gasto no app 10 dias

    Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

    Resposta do desenvolvedor
    30 de junho de 2022

    Hi Loja,

    Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!

    Regards,
    Sean

  • O'Neill

    Local Estados Unidos
    Tempo gasto no app Mais de 4 anos

    Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

    Resposta do desenvolvedor
    3 de abril de 2022

    Thank you for your review.

    I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

  • Les Lunes

    Local Alemanha
    Tempo gasto no app Mais de 1 ano

    The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

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