Zendesk

Zendesk

da Zendesk

Omnichannel customer service and engagement platform

2.5 de 5 estrelas(131 avaliação)

Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.


Sobre Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integração com

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

Galeria de mídia

Atendimento

Preço

Ver todas as opções de preço

Pode haver Cobranças externas. Essas cobranças são faturadas pelo fornecedor externo e não serão exibidas em sua fatura da Shopify.

Grátis para instalar

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.5 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    50% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    15% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    4% das avaliações são de 3 estrelas
    (5)
  • 2 de 5 estrelas
    5% das avaliações são de 2 estrelas
    (6)
  • 1 de 5 estrelas
    27% das avaliações são de 1 estrelas

Avaliações mais recentes

Epic Game Tables

Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.

Resposta do desenvolvedor

27 de julho de 2021

Hi Epic Game Tables,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?

Thank you again,
Sean

Makai

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Resposta do desenvolvedor

10 de maio de 2021

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Zefreya

Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.

Resposta do desenvolvedor

29 de abril de 2021

Hi Zefreya,

Update on this issue: We've now fixed the problem and you should be able to connect the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David