Zendesk

Omnichannel customer service and engagement platform

  • Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler

Ücretsiz yükleme. Ek ücretler uygulanabilir.

Anahtar değerler bölümü

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Kullanıma sunma tarihi

Şunlarla entegre olur:

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Kullanıma sunma tarihi

Şunlarla entegre olur:

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk

Harici ücretler uygulanabilir. Bu ücretler harici sağlayıcı tarafından faturalandırılır ve Shopify faturanızda görünmez.

Ücretsiz yükleme

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

Değerlendirmeler

3.5 /5 yıldız

Toplam puan, uygulamanın güncel durumunu yansıtır. Uygulama için yapılan tüm değerlendirmeleri dikkate almakla birlikte, en yakın tarihli olanlara öncelik tanır.

  • 5 /5 yıldız
    Puanların %{percentage} oranlık kısmı, 5 yıldıza sahip
  • 4 /5 yıldız
    Puanların %{percentage} oranlık kısmı, 4 yıldıza sahip
  • 3 /5 yıldız
    Puanların %{percentage} oranlık kısmı, 3 yıldıza sahip
  • 2 /5 yıldız
    Puanların %{percentage} oranlık kısmı, 2 yıldıza sahip
  • 1 /5 yıldız
    Puanların %{percentage} oranlık kısmı, 1 yıldıza sahip

O'Neill

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

Geliştiricinin yanıtı

3 Nisan 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

Les Lunes

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

GlossGenius Card Readers

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

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