Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

• Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
• Process refunds and cancellations, directly from the Zendesk Support sidebar app
• With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
• Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.