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Zendesk使得客户可以通过消息、电话、聊天、电子邮件、社交媒体等方式进行交互。
这款适用于Zendesk支持和聊天的应用程序为您的代理人提供了在回复客户询问时所需的所有信息，而无需离开客户对话。代理人可以专注于建立客户关系和更快地解决询问，而不是在系统之间切换。您需要的一切都在一个地方，因此您和您的客户之间的沟通是高效、相关和个人化的。
- 通过访问相关的客户数据更快地解决客户服务票据
- 直接从Zendesk支持侧边栏应用程序处理退款和取消
- 点击一个按钮，将在线聊天嵌入任何商店前台
包含自动翻译的文本
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk类别
评论 (160)
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.
We have changed over to Coax app. So much better for about the same cost.
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
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