Powerful new features, services and plugins for your Shopify store
Zendesk

Zendesk

Developed by Zendesk

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Price: From $5.00 / month More info
  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify directly on Zendesk ticket pages.
  • Easily navigate to additional data in Shopify by simply clicking on the Order ID in Zendesk.
  • Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site.

Zendesk is the leading cloud-based customer service software solution. More than 70,000 companies worldwide use Zendesk to lower support costs, raise productivity, and increase customer satisfaction. Now, not only can you support your customers via any and all of the channels that they choose (email, phone, chat, web form, Twitter, Facebook, and self-service portal), but you can solve their tickets faster than ever by accessing Shopify data right from a Zendesk ticket.

Zendesk reviews (34)

posted

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

posted

Zendesk makes it so easy to stay on top of our customer support!

posted

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

posted

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

posted

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

posted

Works beautiful.

posted

Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.

If you use Zendesk, this app is a Must!.

posted

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

posted

makes things a lot easier having two of our main systems connected

posted

Really makes checking out order information quick & easy. Would recommend to anyone looking to simplify process & save some time and clicks.

Get
From $5.00 / month

https://www.zendesk.com/product/pricing/

Requirements

Zendesk

Support & Sales

Zendesk
(888) 670-4887
support@zendesk.com
zendesk.com/support/contact
Get Support

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