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Zendesk

Zendesk

Developed by Zendesk

37 reviews
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Price: From $5.00 / month Free Trial: 30 days More info
  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify directly on Zendesk ticket pages.
  • Easily navigate to additional data in Shopify by simply clicking on the Order ID in Zendesk.
  • Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.

Among those products are Zendesk Embeddables. They are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality – Help Center, Chat, or Tickets – natively into any app, website, or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions, and keeps friction to a minimum for customers.

Zendesk reviews (37)

posted

Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.

posted

awesome app

posted

Really nice CRM app.

Used it on my store: https://happypatron.com

posted

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

posted

Zendesk makes it so easy to stay on top of our customer support!

posted

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

posted

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

posted

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

posted

Works beautiful.

posted

Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.

If you use Zendesk, this app is a Must!.

Get
From $5.00 / month

https://www.zendesk.com/product/pricing/

30 days

Requirements

Zendeskfree

Support & Sales

Zendesk
(888) 670-4887
support@zendesk.com
zendesk.com/support/contact
Get Support

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