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Zendesk

Zendesk

Developed by Zendesk

79 reviews
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Price: From $19.00 / month Free Trial: 30 days More info
  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk Support
  • Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site.
  • Customize important order data you want to be displayed in Zendesk Support

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Zendesk Support puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

The Zendesk Support - Shopify integration arms your agents with all the information they need when replying to tickets with your customer without having to leave Zendesk to check the customer's current orders in Shopify.

Zendesk reviews

79 reviews
  1. 5 stars (53 reviews)
  2. 4 stars (17 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (2 reviews)
  5. 1 star (5 reviews)

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

posted

Super app.. virker bare... nice

posted

Best CS solution money can buy

posted

great app especially if you have a customer support team!

https://www.kgmcollective.com/

posted

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

posted

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

posted

Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.

posted

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

posted

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

posted

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

posted
Get
From $19.00 / month

https://www.zendesk.com/chat/pricing/

30 days

Requirements

Zendeskfree

Support & Sales

Zendesk
(888) 670-4887
support@zendesk.com
zendesk.com
not provided
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