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Zendesk

Zendesk

Developed by Zendesk

73 reviews
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Price: From $19.00 / month Free Trial: 30 days More info
  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify directly on Zendesk ticket pages.
  • Easily navigate to additional data in Shopify by simply clicking on the Order ID in Zendesk.
  • Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.

Among those products are Zendesk Embeddables. They are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality – Help Center, Chat, or Tickets – natively into any app, website, or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions, and keeps friction to a minimum for customers.

Zendesk reviews

73 reviews
  1. 5 stars (49 reviews)
  2. 4 stars (17 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (1 review)
  5. 1 star (4 reviews)

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

posted

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

posted

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

posted

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

posted

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

posted

I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey

posted

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

posted

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

posted

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

posted

Amazing integration! We would definitely recommend this to any other company or business!

Great stuff!

posted
Get
From $19.00 / month

https://www.zendesk.com/product/pricing/

30 days

Requirements

Zendeskfree

Support & Sales

Zendesk
(888) 670-4887
support@zendesk.com
zendesk.com/support/contact
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