Zendesk

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.

It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.