Zendesk
Omnichannel customer service and engagement platform
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Popular with businesses in the United States
Key values section
Lead customers to happiness
Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees
Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.
Knowledge is power
Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.
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App details
Zendesk
Launch date
Integrates with
- mailchimp
- trustpilot
- loyaltylion
- yotpo
- shipstation
- chargedesk
Zendesk
Launch date
Integrates with
- mailchimp
- trustpilot
- loyaltylion
- yotpo
- shipstation
- chargedesk
Pricing
See all pricing optionsExternal charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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Loja - Instituto Brasileiro de Terapias holísticas
Location BrazilTime spent using app 10 daysWorst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks
Developer reply
June 30, 2022Hi Loja,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!
Regards,
Sean -
O'Neill
Location United StatesTime spent using app Over 4 yearsAnswering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Developer reply
April 3, 2022Thank you for your review.
I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
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Les Lunes
Location GermanyTime spent using app Over 1 yearThe App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
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