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So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.
It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.
Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!
Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.
One star off for the processing time taking so long but one star back on for their support team's excellent service.
Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!
I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped.
But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.
I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes
Thank you for your feedback! We're excited that you're giving Zendrop a try. We're confident you'll have a great experience, and if you need any support, our responsive customer service team is here to help!
I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!
I heard that zendrop is the best app for sourcing products, and it has been a good experience by far. They can source you products if you send them a link, and they can automatically fulfill your orders. They also offer fast shipping times, which is one of the major advantages in my opinion.
Thank you for your feedback! We’re thrilled to hear that you’re having a good experience with Zendrop and appreciate the features we offer, like product sourcing and automatic order fulfillment. Fast shipping is indeed a major advantage, and we’re glad it’s working well for you!
The integration with Shopify is reliable and easy. Customer service is top-notch with super prompt responses. I do wish they had more on-trend variety of products, though.
Thank you for your feedback! We're glad to hear that the Shopify integration is working smoothly for you and that you've had great experiences with customer service. We appreciate your suggestion about having more on-trend product variety—it's valuable feedback that helps us improve.
Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.
They never lied when they said they got 24/7 support. They are always there to help and their support team is really helpful for beginners who are totally green and wanna learn on the go, they answer questions that even make you feel dumb for asking but they would ask you to ask anything. Great support and I would recommend it anytime.
The linking of products in one tap is also a wonderful feature. Go Zendrop
Thank you for the fantastic feedback! We’re thrilled to hear that our 24/7 support has been helpful, especially for beginners. Your recommendation means a lot to us.
very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.
Thank you for your detailed feedback! It's great to hear that you had a positive experience with the customer support team. I appreciate your insights on product availability and request response times—those are important areas for improvement. Your input helps make the service even better!
Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.
Thank you for sharing your experience! We’re glad you appreciate our product range and outstanding support. We’re always here to help, and your feedback on CE certifications is valuable as we continue to improve.