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Zendrop has been fantastic fulfillment service for my ecom store. Their platform is easy to use, and their product range is large. What really stands out is their customer support. Pretty much every time I have had a conversation with support, they have always been extremely helpful and just put out great vibes. Highly recommend Zendrop to anyone needing reliable fulfillment and great customer service.
TERRIBLE!!!!
If you want to have very late shipments and angry customers, and also to be wrongfully and double charged for stuff, then this is the app for you.
It all seems easy and nice on the surface, with the well designed interface, and somewhat easy to link products to your store (when it works), but then it turns into a real mess very fast. More than half my orders took well over the 4 day window they promise (which is already very long). When this happens you will not be notified at all, there is no communication or updates. The customer service is always available but they give you generic cut and paste replies that will not actually solve the issues.
I do not understand how this company has a 4.8 rating? beware!
Thank you for sharing your feedback, and we sincerely apologize for the issues you've encountered. We understand your frustration, and we’re committed to resolving these matters. We will be reaching out to assist you further.
I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.
Zendrop is very helpful and very much on the ball with things, sorting out any problems you may have.
Thank you for your feedback! We’re glad to hear that Zendrop has been helpful and responsive in addressing your issues. Your satisfaction is our priority!
What they have done for our business is incredible. The ease of sorting through products and identifying what will work for our brand has changed the dynamics of our business and allowed us to reach new heights of success.
Thank you for the fantastic feedback! We’re delighted to hear our support has made such a positive impact on your business.
I would like to express my sincere gratitude to Mariane for her exceptional assistance in resolving my issue. Her professionalism, expertise, and prompt responses were instrumental in addressing my concerns effectively. Mariane's dedication and problem-solving skills were truly impressive, and I greatly appreciate her support. Thanks to her efforts, the issue was resolved smoothly, and I am very satisfied with the outcome. Highly recommend Mariane for her outstanding service!
Thank you so much for your heartfelt feedback! We’re thrilled to hear about your positive experience with Mariane. Her professionalism and dedication to helping you are truly valued.
Zendrop is fantastic. Specially their customer service. I cant describe how reliable and always responds promptly,.
Thanks team
They are great. Just great and responsive. Nyka from the support team was able to resolve my issue in MINUTES without any hastle. I recommend ZenDrop for everyone who would like secure sapplier!
Thank you for your wonderful feedback! We’re so glad to hear that Nyka was able to resolve your issue quickly and efficiently. Your recommendation for Zendrop as a secure supplier is greatly appreciated!
Can't say enough great things about Zendrop. Their support team is always very responsive no matter what time of day. The integration to the store is seamless and immediate so fulfilling orders is a great experience. Not only do they have a great catalogue of products to sell from immediately but their ability to source products is just as great. Dashboard is simple to use and effective
Top Tier customer service, fast reply times and always a solution. Can definitely recommend!