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Customer service is non existent. They'll charge you $79 even after you cancel the free trail and then they refuse to refund. Plus they add $100 to the account that's meant to be used towards orders, but when you don't have any orders they still won't return the $100 and it'll just sit in the account forever. Would not use again in the future.
We're sorry to hear that your experience wasn't ideal. Please email us at austin@zendrop.com so we can assist you further.
Worst dropshipping service ever. It looks pretty - everything is organized and easy to find. However, don't let that fool you (btw, this is coming from someone who was a plus member). Let me explain:
1. I wanted to try Zendrop before posting products on my store, so I ordered a few samples to test them out. They took so long to arrive and I contacted their customer service many times. Eventually, I just gave up and canceled the order.
2. Their 24/7 customer service only sounds nice. Yes, they reply fairly quickly, and yes, they are very friendly, but they don't actually help you fix the problem. All of my conversations with customer service agents went something like this:
They say they'll check why the products are taking so long to arrive and get back to me as soon as possible. When they get back to me, all they have to say is that they've just contacted the sender and that there has been some sort of an ambiguous delay, but the products are on their way. Sounds assuring, the first time they say it.
Bottom line, I think it's a waste of time and money.
Thank you for sharing your review. We have reached out to you via email to assist you with this.
Zendrop removed aliexpress feature terrible app
Thank you for your feedback. We’re sorry to hear you’re unhappy with the recent changes. We’d like to understand your concerns better, so we’ll reach out to discuss this further and provide alternatives.
Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app
Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.
Om man vill bli lurad på pengar så är denna app ett perfekt sätt. Man signar upp för ett gratis-abonnemang och sen hittar de sätt att ta dina pengar ändå. Att Shopify ens tillåter detta är för mig oförståeligt. Jag kan inte vara den enda som klagat på zendrops luddiga prenumerationsplaner
Thank you for bringing your concerns to our attention. I understand how frustrating this experience has been for you, and I assure you that we take feedback like yours seriously. We’ll reach out to you directly to gather more details and assist you further.
Overpriced products.
Update:
No proper support
We are sorry to hear that your experience was less than ideal. Please reach out to us at austin@zendrop.com and we'll be happy to get this to a resolution.
Don't get fooled by their advertisement.
It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders.
the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number.
They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually!
Your customers will not be happy at all!
Thank you for sharing your review. We have reached out to you via email to assist you with this.
Zendrop is actually very difficult.to use...after several attempts I was unable to integrate my shopify store with Zendrop and ultimately lost my domain that I Purchased. I would honestly Recommend using PRINTIFY for your POD needs. They have brand named products like Gildan and Nextlevel Hanes etc. And shipping is fast in the USA.. I ordered last week and am expecting clothing by tommorrow morning...not weeks in transit....So far I'm very Happy with (Printify). **I Would not recommend zendrop**
We're sorry to hear about any difficulties you experienced in integrating your Shopify account. We would love to hear more about your concern and get it resolved for you, kindly reach out to austin@zendrop.com so we can further assist you.
J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
theres no option for zero stars review otherwise i'll give zero stars, the main problem is that zendrops shipping time is worse. i got 2 orders on 28 december and today is 10 january but still they dont even have any info on shipping or tracking information, my order is still not dispatch from china, also their customer support not good, every day they just saying that someone from their team will contact me via email, thats it but no body solving my actual problem, even aliexpress shipping time is better than zendrop, zendrop is expansive too, i suggest not to go with zendrop to everyone, otherwise you have to face a lots of problems. please stay away from this zendrop.
Thanks for sharing your feedback. On this we have reached out to you via email to assist you!