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The service has been unbelievably bad for the last 6–7 months. Just consistently awful.
The customer support reps barely even try—they’re dismissive, rude, and completely unprofessional. It’s like they’re doing you a favor by even responding. And when they do, it's usually unhelpful or just plain wrong.
The processing time? It’s a joke. Everything takes forever. Every single request gets dragged out way longer than it should, with no proper updates and zero urgency from their side.
Honestly, dealing with this service has been one of the most frustrating experiences. If you’re looking for anything close to decent support or efficiency, look elsewhere.
If i could make 0 l would, the app is terrible, you are writing that it ships to many countries in fact i added some produczs to my store and tested if it sends to my location or not, and it did not, i tried Germany, i tried USA and i tried Georgia, non of them is working so if you are not sending in the main countris of the world than what the point lf the app? Thanks that did not bought premium, i am not recommending this app if you want to start droppshiping
Thank you for sharing your feedback. We have reached out to you via email to assist you with this.
I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.
Thank you for sharing your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
Worst communicators. You dont even get a refund without an argument, even after providing adequate evidence to support your refund request. Dont feel supported by these guys at all...
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
-Darlene
Zendrop Customer Experience
If I don't want or use the app, why are the charges added to my billing? When I use the app, it's understandable, but when I don't, why?
|Worst app ever please do not install the app.
We’re really sorry to hear about this experience and understand how frustrating unexpected charges can be. We’ll reach out as soon as we can to look into this and help resolve it for you.
All the boxes got themselves checked but I remain clueless. I don’t know where to begin and there’s no guide or directions to a guide
Hi Howard, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
My client ordered on Nov 14th and stil hasnt received the order.
We’re really sorry to hear your client still hasn’t received their order - we understand how stressful that is for you and your customer. We’ll reach out as soon as we can to look into this and help get it resolved.
They changed their plan on me, there used to be an option to pay as you sell but not anymore
We’re sorry to hear about the change in plans - we understand how frustrating that can be, especially when you were expecting a different option. We’ll reach out soon to go over this with you and see how we can help.
Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.
We sincerely apologize for your disappointing experience. This is not the level of service we aim to provide. Our team will reach out to you shortly to gather more details and assist in resolving the issue.
This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.
We’re truly sorry to hear about your experience and the frustrations you’ve encountered. Your feedback is important to us, and we’d like the opportunity to make things right. Please know that we have reached out to your email to assist you further on this.
