Rezensionen (10.272)
Anpassen
-
Nach Bewertung
Estou aprendendo a usar, portanto ainda não é possível da minha parte realizar uma avaliação mais assertiva tendo em vista que apenas estou começando a usar.
Understood completely. We are extremely confident that after you give the app a try, and test out all of the features, you'll find that it's a fantastic tool to help you in your dropshipping journey. I hope in time you have a 5-star experience!
UPDATED: I cancelled the app and removed it from my store. Zendrop assured me I would NOT be charged but they have just charged me $49. Ordered and paid on 7th May 2022. Zendrop kept blaming USPS. Even on 13th May Zendrop were saying the item had been shipped. However today, 26th May USPS confirmed that Zendrop did not put the product up for shipping until 20th May. Not impressed, don't like dishonesty! They say 1-3 days processing, 13 in my case! This is not the case for me and some others on here. We rely on this information when informing customers as to when they will receive their order. I got an emails from them telling me not to sweat it and to be transparent with my customer - what transparent like they are listing out of stock products as being processed within 1-3 days? They give low priority to first time buyers I would suggest. I was told that once I purchase more, processing times may increase. Sorry, but if you are displaying a product, it should be ready to go, or is available to source. You can view product for free, but if you want to sell them you have to pay $49/month in app fees. Their shipping rates are higher than I have seen in suppliers who also charge no app fees. I wish I had looked closer at the reviews here before installing this app. I have now removed all ZenDrop products from my store.
Thanks a lot for the feedback. We strive to provide our customers with the best experience possible, so we're really upset to see this review come our way. Our COO has already reached out to you via email to see what we can do to make it up to you, but let us also explain our side of things here so you can get a better understanding of how Zendrop works.
We have hundreds of thousands of products on our platform, they are products that we're able to source but are not yet in our warehouse. We have a way of getting 99% of products sourced within the 3 day time frame, but sometimes things take a little bit longer than expected. You unfortunately ran into one of those situations where things took a bit longer than we thought they would.
But we totally understand your frustrations and would like to make things right. We would like to talk through this issue and help you understand our side of things so we can come to an amicable solution to this problem. You can book a call to do that here: https://calendly.com/bradloeffler/30-minute-meeting?back=1&month=2022-05
Hope to hear from you soon!
the worst costumer service I have ever seen, If you are a small seller they simply don't care about you!
I'm really sorry to hear you haven't had a great experience with our Customer Success team. I really don't know what happened there exactly (we had a hiccup with delays in support responses due to an influx of new sign ups), but we provide the same level of support to each and every one our sellers regardless of where they're at in their dropshipping journey -- 0 orders or 100 orders, we're all in this together! I truly hope that your experience has improved.
Shipping with Zendrop has been frustratingly slow, often taking more than two weeks. We've also had issues with lost items during shipping, and it's a hassle to get refunds – we have to keep reaching out. Frankly, Zendrop's shipping management feels pretty disappointing, almost like dealing with sellers on AliExpress. We shouldn't have purchased the annual membership.
So, we've made a call to switch things up and move over to Dropshipman. It seems like a more reliable and budget-friendly option for us.
Product selection is okay, they stated the Chinese New Year cutoff was the 10th, submitted the order the 7th and still not finished processing, thats over a week. Customers will not be happy. Support is extremely difficult to contact. Would recommend other apps for beginners.
I just sent you an email earlier this morning to touch base on the issues you've been facing since using our platform. I hope to hear back from you soon!
Complete unprofessional and incompetent app. At what should be the height of my business and the holidays, they hold no inventory and out of stock of every single product I’m selling which I find hard to believe. Do not use this app not reliable at all. Will hurt your business. Just lost a bundle sale cuz of their incompetence which I forgave so I tried to move to another product to advertise but I made sure to check inventory of the item and they’re all out of stock. Got picture proof, if necessary.
I just shot over an email in hopes of getting this cleared up. Looking forward to hearing back from you soon!
Been trying to get help from their team over email and its taking forever they've responded 3 times and not once helped me with the problem
Hey there! I'd love to get to the bottom of this and figure out what happened. Our Customer Success team does everything they can to respond to all new messages within an hour and all other messages same day. If your messages went unanswered, it's very possible they weren't properly routed to our ticketing system. Please reach out to me via email at joshua@zendrop.com so I get you sorted. I hope to talk to you soon!
Cant seem to get in contact with support, trying to work out product pricing showing in a different currency. But without any support for three days now. App seems to have limited functionality and can not find options to make these changes myself.
Hi there! I'm really to hear about the issue you're having with support. I'm not sure why that is at the moment since we've been all caught up this week, but I'm going to shoot you an email directly to dig into this. I hope to talk to you soon!
no la recomiendo
Thanks for sharing your feedback with us. We have reached out to you via email to assist you with this.
Infelizmente não tive boas experiências com esse app, não está a ser compatível, não consegui trabalhar com ele, gostaria que os desenvolvedores a melhorar o app
Thank you for sharing your feedback with us.
To assist you with this and discuss your feedback in detail we have reached out to you internally to understand your feedback and share it with our team to improve Zendrop.
Excited to assist you with this!
--------------------------------------------
Obrigado por compartilhar seu feedback conosco.
Para ajudá-lo com isso e discutir seus comentários em detalhes, entramos em contato com você internamente para entender seus comentários e compartilhá-los com nossa equipe para melhorar o Zendrop.
Estamos ansiosos para ajudá-lo com isso!