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We have tried this plugin for 3 days. The publishing process of a product within our store was working fine in the beginning but then it broke all of a sudden. We tried to reach their support without any success. They have an AI Bot which is useless as you cannot create a ticket and eventually, we never had any meaningful communication with them. We cannot imagine what might happen with the orders when the basic functionality (import and publish a product to your store) doesn't work. The funny thing is that they market the service with the label 24/7 support. We would say 0/0 support in our case. We tried to uninstall and install the plugin as we thought that this could fix our issue but it didn't.
Thank you for sharing your feedback with us.
To assist you with this Austin from our team has reached out to assist you with this.
Looking forward to assisting you with this and getting this to a resolution.
Currently waiting for BRAD to respond b/c outside of your reply to this REVIEW no one has bothered to respond to ANY of my messages. Hopefully Brad will respond soon and resolve this issue b/c I'm extremely unhappy and will not be happy until I receive a FULL REFUND.
I would never recommend this APP to anyone. I downloaded the APP for the free trial. I deleted the APP before the free trial ended and never uploaded any products of theirs to my site. To my dismay Zendrop still withdrew $399.99 out of my bank account despite not using any of their products or their APP. They claim express emailing well that isn't accurate either because I've yet to get a response.
Hi, thanks for the feedback! We would never withdraw money from your account without your consent, especially if you did cancel your free trial. Are you emailing us at support@zendrop.com? Someone always responds within 30 minutes so if you haven't gotten a response yet, please email brad@zendrop.com (our COO) and he'll handle your situation personally and make this right! Cheers :)
precisa investir na plataforma para começar usar e pra que esta começando fica complicado, poderia pelo menos ter um limite pra testa 7 dias não da nem tempo de chega o produto no cliente e ter um feedback
If you'd be willing, I'd love to have a conversation with you about this to hopefully turn your experience with Zendrop around. Please shoot me an email at joshua@zendrop.com at your earliest convenience. I hope to chat with you soon!
HERE IS MY HONEST REVIEW 1. I downloaded the paid version of zen drop
2. There are no good products on here I had to do ALL the work and import them from aliexpress myself
3. I am paying a monthly free and then they tried to charge me EXTRA for shipping on a item that has FREE SHIPPING listed on aliexpress hoenstly, i liked the app at first but that just seems SCAMMY and not worth it considering how I still am doing ALL THE WORK like $$$$ per month and then you're upcharging on shipping but advertise you are trying to help small business owners. YEAH RIGHT ! There are so many other FREE dropshipping apps that won't upcharge you
Hey there! I'm sorry to hear you haven't had the best experience with Zendrop so far. We have over 500k different products in our catalog so that can definitely make it a challenge to find the exact products you're looking for. We're working on improving our search functionality as well as improving our categories. Additionally, we've recently onboarded many new US suppliers -- a lot of great new products + fast shipping times! For the AliExpress topic, we don't do business with them at all. We source the same or similar products from our own trusted network of factories. We just pull the product listing information so you can start selling as soon as possible. This means that the product cost + shipping cost you see on AE is irrelevant (when you go through the full checkout process on AE you'll find that they're generally more expensive, lower quality products, and much longer shipping times). We do not upcharge, no hidden fees, nothing like that. Feel free to shoot me a message at joshua@zendrop.com. I'd love to have a chat about all of this in more detail. I hope to hear from you soon!
well on;y installed the app now. so can't really say something,
maybe request reviews once you have noticed it being used for awhile
Hey there! I totally understand where you're coming from. The new user experience is extremely important, and we've actually gotten some really great feedback from our users who are just starting out. A lot of them wait to complete the onboarding flow 100% until they've had a chance to feel the platform out. I wasn't able to catch your contact info, but please don't hesitate to reach out to me via email at joshua@zendrop.com. I'd love to discuss this with you, and hopefully turn your 1-star experience into a 5-star experience!
Looking Useless where is the damn Live Chat Support.
and to import a product first you will have to start selling without knowing the product price, shipping cost HOW THE HELL will i decide my profit margin.
No Automatic Fullfilling for FREE version is nonsense.
Hi there! Just letting you know that I attempted to reach out to you via email, but have not received a reply yet. I'm going to try again as I'd really love to dig into this with you. I hope to talk to you soon!
la app no me esta permitiendo importar articulos a shopify
Thank you for sharing your feedback with us. On this we have reached out to you via email to assist you with this. Excited to get this to a resolution.
If you're in the UK don't bother installing. The items are all from ali express etc only more expensive, delivery takes at least 2 weeks and shipping prices are ridiculous! Very misleading reviews, does shopify actually check they are legit?
Hey there! I just wanted to clarify that we don't do business with AliExpress at all. We source the same or similar products from our own trusted network of factories. We just pull the product listing information so you can start selling as soon as possible when using our AE import feature. This means that the product cost + shipping cost you see on AE is irrelevant (when you go through the full checkout process on AE, choosing a shipping method comparable to Zendrop's, you'll find that they're almost always more expensive, lower quality products, and much longer shipping times). We do not upcharge, no hidden fees, nothing like that. As of writing this message, our shipping times are averaging at around 12 days shipped from China to the US + we have many new US suppliers with great products and super fast shipping times! Feel free to shoot me a message at joshua@zendrop.com. I'd love to have a chat about all of this in more detail. I hope to hear from you soon!
Thank you for your review. To assist you with this, we have reached out to you directly via email to get details on the issue and assist you with a resolution. Excited to assist you.