Zendrop ‑ Dropshipping & POD

they make up policies as they please so that they don't refund you when their packages take over a month to be delivered, if you're lucky.

All of there 5 star reviews are AI. This is the worst website of all time. Zendrop auto-enrolled me into a paid plan without clear notice, hid downgrade options mid-billing cycle, and required unlinking products and contacting support to cancel. The AI support agent repeatedly deflected instead of resolving the issue. Be very careful installing this app. Or just dont install it don't waste your money and time.

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this!

*I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....**
**My real rating is a BIG ZERO.

It's not worth it!!

The support is terrible and slow. They don't know there own theme!
Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!!

The shipping time is not even close to what they promise. And I ship only to US.

There is no flexibility what so ever on sourcing products.

The sizing is not that exact.

The worst app on earth. They deduct money from your account without your permission, and you can only stop this by permanently closing your account. Secondly, they don't offer many products, and what they do offer is probably useless. Their customer service is terrible; they terribly disrupt my work and deduct large sums from my account for subscriptions to plans I didn't choose.

Zendrop m’a simplement fait perdre près de 200 € sans fournir aucun service réel.

J’ai utilisé la plateforme en pensant qu’elle m’aiderait à gérer ma logistique et mon stock. Zendrop m’a confirmé qu’ils pouvaient livrer vers mes destinations.

Une fois les commandes reçues, il m’a été indiqué que la livraison n’était finalement pas possible. J’ai donc dû rembourser tous mes clients.

Malgré cela, Zendrop a prélevé l’abonnement ainsi que des frais sur chaque commande, alors qu’aucun colis n’a jamais été expédié.

Résultat : perte d’argent, perte de temps, aucune valeur ajoutée.

À fuir. À ce stade, DSers est largement plus fiable.

This is my first store with Shopify and the first App I installed and linked with my store was Zendrop. I am sharing my experience about Zendrop so other people exploring drop shopping don't fall in the same mistake. In summary avoid Zendrop in all ways possible. This app founders instead of being a partner with drop shippers they built their policies and customer support completely and purely based on making money. Their trial only 3 days. Their plans very expensive compared to other. All plans are prepaid and no partial refunds regardless of canceling your subscription. Fixed plan price from first day based of number of linked products regardless if you sell any or not. The deny fulfillment of purchased products from the store without sending detailed explanation and you have to deal with your customers who are waiting on their purchases to be shipped. Zendrop also don't have phone number for customer support, so you are stuck with tedious back and forth email communication when you have problem to solve. Finally, most of their products are very bad quality and the English description need a lot of editing before linking them into your store.

Terrible app. Zero real customer support. Everything is ran fully by ai bots. Their POD section is just using Printful. All of their 5 star reviews are fake. Look at all the 1 star reviews and you'll see the real reviews.

They changed their plan on me, there used to be an option to pay as you sell but not anymore