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I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.
To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.
This has caused me to lose both customer trust and money.
I feel like I’ve been scammed by Zendrop.
We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.
HORRENDOUS CUSTOMER SERVICE. SCAM. F - - - - - - -
We’re really sorry to hear about your experience. We understand your frustration, and our team will reach out to assist you as soon as possible.
intente trabajar pero no me aparecia el tema en la web desisti de esta app
Hola, gracias por tomarte el tiempo de compartir tus comentarios. Lamento escuchar sobre tu experiencia y quiero comunicarme contigo personalmente por correo electrónico para entender qué ocurrió y ver cómo podemos solucionarlo. Sin embargo, no tenemos tu información de contacto. Por favor, contáctanos en shiza@zendrop.com. Tomamos esto muy en serio y nos encantaría tener la oportunidad de cambiar esta experiencia para ti.
Shiza
Zendrop Customer Experience
disappointed, still waiting for my orders to be send to my customers, they wrote 1-3 days to ship, its been 2 weeks and still counting for some of my orders to be processed, my orders on Aliexpress are faster than this App, lucky me i don't pay for it. Disappointed, another app with fake reviews.
My order are not sent yet!! i made the review on 12/10 we are on 18/10.
Hi there! We want to start off by saying we're very sorry to hear about this delay with your orders. This is not something that happens often, in fact, it's very rare. Regardless, we will do everything we can to make sure this is taken care of for you as quickly as possible. We see that our Customer Success team has already been in contact with you regarding the delayed orders. They're looking into the cause of the delays, and are making sure that everything is shipped out as soon as possible with the highest priority. Please feel free to reach out to joshua@zendrop.com should you have any further questions, comments, and/or concerns. He's always more than happy to help.
Hi Nicolsan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. Shiza, Zendrop Customer Experience
We’re truly sorry about your disappointing experience. This isn’t the standard we aim to deliver. Our team will contact you shortly to learn more about the issue and help resolve it.