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I am updating my previous review following a resolution from Zendrop.
After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved.
While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response.
Thank you to the Zendrop team for addressing the matter and closing the issue.
Hi Adil, I'm sorry to hear the shipping times didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. Shiza, Zendrop
Zendrop is an excellent app to use. Their team consistently supports my needs, and the service has been reliable and efficient. Thank you!
We truly appreciate your kind words! We’re glad to hear that you’ve had a reliable and efficient experience with Zendrop, and that our team has been able to support your needs consistently. Thank you for your trust - we’re always here to help whenever you need us!
I'm very pleased to say that Easy4LifeSolutions got a lot of support from the support team on ZenDrop!
Always very helpful, kind, looking for Solutions.
They also listen to suggestions from shop owners who are dedicated to test the product themselves before launching it at their own shop.
Overall, improvement is always a goal, service is very good at the moment!
Our Solutions Team
Thank you for your wonderful review, we truly appreciate your support and are glad to hear that our team has been so helpful and solution-focused!
L'assistance m'a bien aidé à résoudre un problème technique de leurs côté. Je dirais juste que cela à mis du temps pour recevoir de l'aide (1 jour) mais elle a était assez rapide par la suite, en plus d'être sympa.
Thank you for sharing your experience! We really appreciate your patience and kind words. We’re glad our support team was able to resolve the issue and provide friendly, efficient assistance once they stepped in. Please know we’re always here to help whenever you need us.
Ikke lett å finne eksakt det produkt en ønsker. Med litt innsats går det tålelig greit å finne svar på ting som dukker opp, som for eksempel at forespørsel om å fullføre ordre ble avvist
Takk for tilbakemeldingen din. Vi forstår at det ikke alltid er lett å finne riktig produkt, og vi jobber kontinuerlig med å forbedre opplevelsen. Ta gjerne kontakt hvis du trenger hjelp.
the sale was a test order, it was just to make sure ever
ything was linked correctly.
Thank you for letting us know! We’re glad to hear everything is linked correctly. Remember, our team is always here if you need any assistance or have further questions.
je des difficultés a trouver des clients
Thank you for sharing this with us. We understand that finding clients can be challenging, especially early on. We truly appreciate your feedback, and please know our team is always here to support you and help guide you whenever you need assistance. Feel free to reach out to support@zendrop.com or darlene@zendrop.com so we can further assist you.
Better than others o have seen, so far.
We really appreciate you sharing this! We’re glad to hear it’s standing out compared to others you’ve seen so far. Our team is always here if you need any help along the way.
Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.
Thank you for sharing your experience! We’re glad you appreciate our product range and outstanding support. We’re always here to help, and your feedback on CE certifications is valuable as we continue to improve.
Also was ich sagen kann ist, es ist easy und man findet wirklich alle möglichen Produkte. Man kann sich von einer kI helfen lassen, finde ich mega, hat mir so gut geholfen. Man kann Musterbestellungen im Portal selbst tätigen. Der Support ist grandios, natürlich schreibt man zuerst mit einem Bot, wenn man dann aber nach einem Mitarbeiter fragt, meldet sich ziemlich schnell eine/r in einem live-chat. Wenn ich meckern dürfte, auf hohem Niveau, dann würde ich sagen meiner Meinung nach dürften die Beschreibungen der Produkte etwas ausführlicher sein, aber für mich könnten die eben nie ausführlich genug sein. Wenn man eben Fragen zu dem Produkt hat, hat man die Möglichkeit per Chat alles mögliche zu fragen! Ich stehe noch am Anfang und muss sagen, nützlich und easy! gefällt mir :)