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Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
I initially used Zendrop to start my ecommerce journey, and once things started going well, they gave me access to a private agent and better product pricing. They're quick to respond to any issues and their customer service is outstanding. My respect to Zendrop.
Thanks so much for your kind words! We’re thrilled to hear Zendrop has been helpful in your journey. Your success is exactly why we do what we do. Wishing you continued growth and success with your business!
Shiza, Zendrop
We have been working with Zendrop for several years. They have always been very helpful
They are always very polite and knowledgeable. Zendrop has consolidated my inventory and shipping needs, Helping my business to grow. Zendrop helps me when there are any supplier issues and they keep me aware of any issues. They always help me to resolve any issues that arise. I am very satisified with Zendrop.
I highly recommend Zendrop, you will be too if you give them a try.
Thank you so much for your kind words and continued trust in Zendrop over the years! We're truly grateful for your support and are happy to hear that our team has been able to assist you with your inventory, shipping, and supplier needs. Your success means a lot to us, and we’ll continue doing our best to support your growing business every step of the way. We sincerely appreciate your recommendation!
Te lo digo asi de simple: No la uses, es una mierda y estafa. No me gusto la inferfaz asi que hice la prueba gratuita nomas y despues la desinstale. Un mes despues me llegaron cargos extra y me descontaron 29 aprox, por literalmente nada. Encontrar la forma de comunicarme con el soporte fue muy dificil y cuando finalmente lo logre bueno... te lo sintetizo: 1) Le interaron hechar la culpa a Shopify. 2) Me dijeron que sus politicas son muy indulgentes y los reembolsos solo los dan dentro de los 5 dias habiles (Nota: Habian pasado 12). 3) Me dijeron que 0 productos vinculados era = Gratis por mi plan, cosa que no es real. Entre otras cosas.
No me creo que no haya mejores opciones. Esta intenten evitarla.
Hi Carlos,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop.
I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier.
For full transparency, I also included documentation in the email explaining this structure:
https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together.
We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you.
— Darlene
Zendrop Customer Experience Team
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. It’s super easy to use, and the support team is always on it. If you want to scale without the stress, this is the app to get!
Hearing that Zendrop has been a game-changer for your shop genuinely makes our day! Automated fulfillment, happy customers, and stress-free scaling is exactly what we're here for. Really appreciate you spreading the word!
- The Zendrop Team
This site can be complicated, and I've had problems with it connecting to Shopify, but once it's established, it works great! The product summaries and prices are super easy to edit to fit my store's needs. The support team and AI at Zendrop are super useful. I'm using the free version now, but if my store gets big enough, I would consider using the paid version.
Thank you so much for sharing your experience! We truly appreciate your honest feedback. We understand that getting started and connecting your store can sometimes feel a bit challenging, and we’re glad to hear that things are working great for you now.
It’s wonderful to know that you find the product editing features, support team, and AI tools helpful for your store. We’re always here to assist you every step of the way, and we’d love to continue supporting your growth as your business scales.
-Darlene, Zendrop
There is no free plan as the app tells you, you will get charged even if you have 0 products, getting in touch with anyone from zendrop is a hassle and they tell you to get your refund through Shopify while Shopify states the refund should come from them
Hi Adrinos, thank you for sharing your feedback. I’m really sorry for the frustration this situation has caused. I understand you were expecting a free plan, and I can see how the billing after the 3-day trial ending could have been confusing. I’ve personally reached out to you via email to learn more about your specific case so we can review what happened and help resolve this for you. — Shiza, Zendrop
I think zendrop have so far been a good partner and instrumental in helping me grow.
Though the timezone difference can be challenging at times for us in the southern hemisphere at the bottom of the world, it is still workable, their approach to freight and problem solving in challenging times has this far been great.
Recommended as a partner.
Thank you so much for this wonderful review and for recommending Zendrop as a partner! We truly appreciate your patience with the timezone differences — supporting merchants across the southern hemisphere is something we take seriously, and we're glad our freight and problem-solving approach has been working well for you. It means a lot to know that Zendrop has played a role in helping your business grow. We look forward to continuing this partnership and being there for you every step of the way!
- The Zendrop Team
They charged me $49 USD even though I didn't use it, never linked any products, didn't sell anything, I only installed it on January 28th and uninstalled it on February 1st. Again, I never used it and they still charged me. It's a rip-off. I want a refund, as it's not fair that I'm being charged for the $49 Plus plan that I didn't choose.
Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
I have been very satisfied with Zendrop. Products, training, and customer service are outstanding. Recently, I asked whether a product includes an additional item as they claim. I got confirmation that the product really includes it, so there was no need to add a similar extra product to a bundle.
Thank you so much for sharing your experience! We truly appreciate your kind words and feedback.
We’re glad to hear that Zendrop’s products, training, and customer service have met your expectations. It’s great that you were able to confirm the product details and avoid adding unnecessary extras - that’s exactly the kind of clarity we aim to provide.
Please remember, we’re always here to assist you whenever you need support.
-Darlene, Zendrop
