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Harvey from customer support has been very helpful today in helping to solve an issue that has been frustrating me for weeks now. I was running around in circles before with other suggestions and agents but Harvey came to the rescue. Besides that, so far Zendrop has been user friendly.
It’s awesome to hear that Harvey was able to step in and help resolve your issue! It sounds like Zendrop has been working well for you overall. If anything else comes up, you know you can rely on the team to help!
I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.
Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!
I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes
Thank you for your feedback! We're excited that you're giving Zendrop a try. We're confident you'll have a great experience, and if you need any support, our responsive customer service team is here to help!
thannk you Nyka for answering my questionns !!!
The integration with Shopify is reliable and easy. Customer service is top-notch with super prompt responses. I do wish they had more on-trend variety of products, though.
Thank you for your feedback! We're glad to hear that the Shopify integration is working smoothly for you and that you've had great experiences with customer service. We appreciate your suggestion about having more on-trend product variety—it's valuable feedback that helps us improve.
I'm new to the whole dropshipping scene. Zendrop has done a great job getting me up and running. One critique... Be clear to explain the different warehouses that the product is in. This is important because if you put your products on TikTok, they absolutely do not like products being shipped outside the U.S. So I would make sure to only add products from the Zendrop US warehouse. There customer service is great and they have helped a lot. Thanks Zendrop!
12/29/24 Update: Khubaib helped me today and he was very thorough in explaining some things to me. Being fairly new, some situations I didn't know how to deal with and he helped greatly with that. Thanks Khubaib!
Thank you for your valuable feedback! We’re glad to hear that Zendrop has been helpful in getting you started with dropshipping. We appreciate your suggestion about clarifying the warehouse locations, and we’ll certainly take that into account to improve the experience for users like you. If you ever need further assistance, feel free to reach out. Thanks for choosing Zendrop, and good luck with your business!
New to Zendrop Shipping! Customer service is excellent so far!
Thanks for sharing your experience! We're so glad to hear you’re enjoying Zendrop and that our customer service has been helpful. Looking forward to supporting you on your journey!
Great customer service!
Thank you for the 4-star review! We're so glad you had a great experience with our customer service. We appreciate your feedback and look forward to continuing to assist you!
• “التطبيق مفيد جدًا لاستيراد المنتجات وإدارة الشحن. لكن واجهت بعض التحديات في الإعداد.
Thank you for your feedback! We're glad the app is useful for importing products and managing shipping. We understand that the setup can be challenging, and we're here to help if you need any assistance.
I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!