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ich werde noch 2 Wochen warten bis der Bestellung kommt.
- wann erhalten meine Kunden Trackingnummer?
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
-Keine Video vorhanden
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
- Ich habe eine Mail geschrieben ich hoffe ich erhalte schnell eine Trackingnummer für meine Kunde?
wenn ich so viel Zahle dann erwarte ich mehr als die Kostenlose app die ich gerade am Testen bin.
wie gesagt ich teste noch Zendropp jedoch wünsche ich mir das Sie meine anliegen entgegen kommen danke voraus
Thank you for the review. These are great questions, I'll try to address them one by one:
- wann erhalten meine Kunden Trackingnummer?
a. Your customers will receive a tracking number as soon as the order is fulfilled and shipped. On this, I can see that the order is in the process of being packaged and sent over to your customer.
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
b. The delivery can be tracked as soon as the order is shipped. When the order will be tracked a tracking number and link will be generated for you and the customer.
-Keine Video vorhanden
c. The videos are available for some products but not all within our catalog. You can always order a sample product and create videos and creatives around this. Our goal is to ensure the quality of the products to the customers and with over a million product catalogs, it is hard to manage creatives. That is why we leave it to the customers.
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
d. For $79 we offer trendy products, auto fulfillment, Zendrop Academy, Unlimited orders per month, Chargeback management, and $100 order credits that can be used to fulfill the products from Zendrop.
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
e. For the sample or any orders we take only the cost and shipping of the product. While we'll be happy to offer these for free, with thousands of stores it will not be a scalable option for us.
We appreciate your feedback on this and would ensure to offer the best service to our customers!
By far the WORST app I ever used. I placed an order on March 3rd, They never shipped my order. I emailed them several times requesting refund since the order was never shipped, they said at first they couldn't cancel the order because the order was shipped already. They could easily check the tracking number and see that the label was created but nothing else. But no, they refused to take the time and do the right thing. Just in case I filed a claim with USPS, they processed an investigation concluding that the package was never dropped off at their facilities. No surprised there. Finally yesterday, I decided to call Shopify to advocate for me and help me getting my money back. That was fast, Zendrop refunded me immediately. LOL. This is a horryble company. Don't waste your time. You will loose customers over their irresponsibility.
Hey there! I just got done reviewing the interaction you had with our Customer Success team and wanted to apologize that you did not have a fantastic experience from start to finish. We definitely should have just refunded the order (which we of course ended up doing) and explained better what was happening and why but it took longer than necessary to get to that point which is absolutely not the way situations like this are normally handled. Please also understand that the supplier for that particular order is not Zendrop Fulfillment but rather a supplier we brought on board some time ago. The experience with that supplier is generally great so that situation is quite rare. We truly do not want to lose your business but also understand why you chose to part ways. If you're up for it, we'd love to make it right, and hopefully encourage you to give us another shot. If that's something you're interested in, please don't hesitate to shoot an email over to joshua@zendrop.com. Cheers!
Vendem produtos que não tem no estoque e ficam enrolando você, fiz mais de 200 pedidos de um produto e mesmo tendo o plano mais caro deles, eles não se importaram em ter agilidade e simplesmente atrasou toda a minha operação em mais de duas semanas. os atendentes não preocupam com o cliente e tentam só distrair você do problema, pior experiência da minha vida.
Tirando os atendente Molly e Jo, ótimas profissionais.
Não recomendo a nenhuma pessoa que realmente queira ganhar dinheiro!
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.
Thank you for sharing your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
I sold a product, and then just got charged $24 for shipping even though I was supposed to make $15 profit.
Hey there! I'm really sorry to hear about the unexpected charge. I'm sure there's an explanation for that. I'll make sure our Customer Success team reaches out to get this sorted, but I'm also going to shoot you an email here shortly to dig into it as well. I hope to talk to you soon!
They offered me a free trial and then charged my Shopify account for the full fee, prior to the free trial ending. Their product prices are also constantly changing upwards, so it's hard to set your profits.
Hi there! I'm sorry to hear about the mischarge. Please understand that something like this happening is always a hiccup with our payment processer -- we would never incorrectly charge you on purpose. Please don't hesitate to hit up our Customer Success team if you haven't already by submitting a request via our Knowledge Hub. For the product prices, this is something we have no control over as we're simply sourcing the products from one of many factories but I am very confident that our pricing is extremely competitive . I hope this helps!
shipping cost is ridiculous. I did a test purchase and cost is only 13.30 and with tax that put me at 14.62 with tax and on shopify the sipping was 4.90 on my shop, but when i went over to zendrop to check my order i see them charging 18.06 for shipping ......wtf
Hello, I just shot you an email to hopefully clear this up for you. I believe the price you're referring to in Shopify is the price your customers are going to pay, but would love to dig into that with you. I hope to hear from you soon!
J'ai été facturé pour un abonnement annulé pendant la période d'essaie de 7 jours. Je suis en attente d'une réponse pour un remboursement. En espérant que ma demande sera valider et que j'obtiendrai mon remboursement de 73,63€. Je ne peux donc pas donner d'avis favorable tant que je n'aurait pas d'explication pour la facturation de mon abonnement annulé.
Je tiens a ajouter qu'en me rendant sur la rubrique "Besoin d'aide" de Zendrop, le site me demande de me connecter et quand cela est fait il me dit que l'adresse email et le mot de passe ne correspondent pas (même en ayant changer le mot de passe via leurs solution "nouveaux mot de passe")
Thank you for sharing your feedback with us and our apologies for the inconvenience surrounding this. To assist you with this we have gone ahead and reached out to you via email.
Excited to get this to a resolution.
so far so good It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.
I am using this app from 2 months , i have the worst experience with them, firstly their prices are too high in terms of others platforms ( big issue, i have faced ). As a result , you need to keep very low profit margin otherwise nobody will buy your product because others websites are selling that product at a very low price as compare to yours and the secondly they don't update product that this product's variant is out of stock, i have got orders and after you placed your order on zendrop, they will refund by saying that our supplier is out of stock which create big problem for customers as they will not come on your store next time. Third problem is that they will not send your order in 10-15 days ( as they mentioned ) , on almost every order they will send email that " order has exceeded 3 days to ship " , I am trying to find other solution as soon as i got , i will uninstall their app. Not recommend to anyone. Thanks
Hey there -- thanks so much for your honest feedback.
For the pricing concern, we're very confident that our prices are competitive, but we're always more than happy to take a look at any listings that are cheaper than ours to see if we're able to match.
For the out of stock issue, this is a very common concern that we're working very hard on improving. We have over 500k+ products in our catalog, and many different suppliers we work with -- it's very difficult to keep tabs on the status of every single product. We always recommend that you reach out to our Customer Success team any time you're about to test a new product to see what the current status is.
We're currently averaging at around 12 days to ship to your customer, but there are some processing complications that arise. I'd really like to chat about this with you in more detail, and make things right. Please shoot me an email at joshua@zendrop.com. I hope to hear from you soon!