Zendrop ‑ Dropshipping & POD

@Shopify needs to pay attention to apps like this!
Onboarding omits all the extra charges, and doesn't explain, how to stay on a free plan, be aware just by adding a product and linking your own products you will be charged a lot! and by a lot i mean, you linked your own products...

Deffinetly a Scam!

HORRENDOUS CUSTOMER SERVICE. SCAM. F - - - - - - -

Low support . worthless. its mess my store and they even dont have knowladge of shopify. just working for shift, this service is not good
dont use it

Avoid them!!!

Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems:

Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's inability to meet proper delivery deadlines. This has resulted in us having to refund nearly a third of our orders.

Incompetent Support: Their customer service is incompetent most of the time and takes forever to respond to concerns. Instead of resolving issues efficiently, we’re often left waiting with no real answers.

Sudden Price Increases: We've experienced sudden and unexplained increases in product costs, making it difficult to maintain profit margins and serve our customers effectively.

Constant Refunds: While their refund policy is the one positive, it’s not a great feature when we have to rely on it constantly because they can’t fulfill orders properly.

Zendrop's selection, especially with U.S.-based suppliers, is extremely limited, which makes it difficult to find quality, competitive products for our customers. On top of this, their products are significantly overpriced, and the shipping costs are absurdly high in comparison with their competitors. The inflated prices and lack of variety make it nearly impossible to maintain profit margins or offer value to customers. For a platform that advertises convenience and quality, their offering falls far short of expectations.

Zendrop’s inability to handle fulfillment reliably has cost us not just money but also the trust of our customers. For small businesses like ours, every interaction matters, and unfortunately, Zendrop has failed to meet even the most basic expectations of a third-party fulfillment provider.

We cannot recommend Zendrop to other small business owners and are transitioning to a new supplier to avoid further damage to our brand.

My issue with those drop-ship apps is that they make u you the monthly fees! plus they charge you the higher price for the product! so either take your profit from the product or the monthly subscription! so for that i have stopped using them! very expensive usage fees for low bar quality products!

Be careful. I installed this app to test it out. I never actually used it but was secretly charged $19 every month until I noticed.

Zendrop is a total scam I went for a free plan and then they just automatically charge me 95 dollars that I wasn’t aware of through my account so be aware who you do business eith

Nightmare, I deleted after two days and got billed $45.64. Do not install this app to try it out because you will get billed.

If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice.

The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production.

To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous.

UPDATE 11/25

Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management.

Avoid at all costs.

my zendrop can't not be used. who shall I refer to? I tried many ways can't use the ai. storebuilder. I tried uninstall the app and try to restore and reconnect. But it says Your account XXXgmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.then I follow the step and start another account but now it says Zendrop allows only one active store connection. It is too hard to use.