Reseñas (10.421)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
Fecha de modificación: 31 de julio de 2024

For how overpriced their plans are, their customer service is disappointingly poor. It's like talking to a rock, and it feels like your reality is being gaslighted. If you report any issue with their service, despite following all the steps, they insist that their service is always right and the issue is likely on your end. They then proceed to tell you to follow the same steps you've already mentioned you've completed. After that, they transfer you to another representative who simply repeats the previous response. I swear, their chatbot is more helpful and intelligent than any of their "human agents." It makes me question who's the human and who's the bot.

Update: this is my 2nd and last review before unsubscribing and deleting the app. After submiting the first review, one of their customer support emailed me that they're saddened about my experience and asked me to respond with my questions so they can assist me to make up for it. I was patient and did as told, never heard back. Way to add insult salt to the injury. If "their actions never match their words" was a company. Update 2: beaware! I just clicked downgrade and after 2 attempts at making me click the wrong button to stay subscribed, they kept me subscribed anyways! They make it hard to downgrade.

Glowup For All
Estados Unidos
14 días usando la aplicación
Zendrop respondió 30 de julio de 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

10 de junio de 2024

I would not recommend Zendrop, even if you're on the Plus Plan. Their "Top Trending," "New Arrivals," and "Best Sellers" categories, along with the extras, are simply not worth it. I ordered a sample from Zendrop Fulfillment, and they sent the wrong type. It's baffling that they messed up a sample order. Now, I have to wait another 15 business days for a replacement. How can I trust them with my regular orders if they can't handle a simple sample correctly?

Additionally, Zendrop lacks the necessary declarations of conformity and certificates for products that require them. This omission means you can't use their products on TikTok, eliminating a significant market opportunity.

Overall, Zendrop has been a huge waste of time and money. I would not recommend their services.

CoolTravelTech
Estados Unidos
3 meses usando la aplicación
Zendrop respondió 12 de junio de 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

9 de septiembre de 2024

CHARGING FOR NOTHING AFTER I ASKED TO REMOVE AND CANCELL SUBSCRIPTION!!!

HandyShop
Reino Unido
26 días usando la aplicación
Zendrop respondió 16 de septiembre de 2024

We apologize for the inconvenience. We'll reach out soon to provide further assistance with this issue.

22 de julio de 2024

I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service

Luna’s General Store
Estados Unidos
3 meses usando la aplicación
Zendrop respondió 1 de agosto de 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

29 de marzo de 2024

Never Ever Again!

My journey with Zendrop, filled with anticipation for a business boost, morphed into a narrative speckled with delays and financial drains:

- Delivery Delays: A staggering 95% of my customer orders arrived at least two weeks late, shaking the foundations of customer trust and satisfaction I had worked hard to build.

- Financial Loss: The delay epidemic resulted in a domino effect of refunds, culminating in a $2800 loss in one week, a significant hit to my operational budget.

- Customer Support: The mantra "it's out of our control" became a recurring theme in communications with Zendrop's support team, echoing over 100 times without offering solid solutions or assurances.

- Operational Inefficiencies: These issues bring to light critical questions about what Zendrop genuinely controls if quality, delivery times, and process management seem beyond their grasp.

This experience underscores a need for reliability and control in the dropshipping arena—qualities that are non-negotiable for any business aiming to thrive.

Little OneSie
Alemania
4 meses usando la aplicación
Zendrop respondió 1 de abril de 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this .

30 de marzo de 2024

Horrible customer service, as a seasoned dropshipper I am very disappointed with their customer service team. Upgraded to the Plus and was hoping I can import reviews, but guess what Zendrop doesn't offer native review integrations. Which was fine until I contacted support team, looking for a workaround to where I can import reviews from aliexpress, so here i am seeking for a solution to be able to find said products on aliexpress once I have imported products from zendrop to my shopify store. THERE IS ABSOUTELY NO WAY TO FIND YOUR PRODUCTS FROM ZENDROP ON ALIEXPRESS WITHOUT SEARCHING FOR THE PRODUCTS YOUR SELF ON ALIEXPRESS, WASTE OF TIME FULL OF HASSLE STAY AWAY FROM THIS APP.

Shop Top Tiers
Estados Unidos
24 días usando la aplicación
Zendrop respondió 1 de abril de 2024

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

29 de agosto de 2024

RIP OFF. We upgraded to a plus account only because it was required to access print on demand services. However once we signed up, when we went to look at the print of demand products all it said was catalog "coming soon". and there was absolutely ZERO print on demand products. This is deceptive because their website and marketing says you get print on demand with a plus membership at $79 per month. there is no free trial either, they charge you right away. so we paid $79 just to find out the one thing we wanted to look into with them was not available. I am wondering why there are so many good reviews on here. Our experience within minutes of signing up is not good at all.

The Tiki Yard
Estados Unidos
Alrededor de 1 hora usando la aplicación
Zendrop respondió 6 de septiembre de 2024

We apologize for the issues you've encountered. To help resolve them, we're reaching out you via email.

4 de junio de 2024

Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app

Black Cats Store
Francia
4 meses usando la aplicación
Zendrop respondió 6 de junio de 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.

12 de noviembre de 2024

I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.

To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.

This has caused me to lose both customer trust and money.

I feel like I’ve been scammed by Zendrop.

Nanu
India
Zendrop respondió 20 de noviembre de 2024

We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.

15 de octubre de 2024

Om man vill bli lurad på pengar så är denna app ett perfekt sätt. Man signar upp för ett gratis-abonnemang och sen hittar de sätt att ta dina pengar ändå. Att Shopify ens tillåter detta är för mig oförståeligt. Jag kan inte vara den enda som klagat på zendrops luddiga prenumerationsplaner

My Dog Likes Phones
Suecia
10 días usando la aplicación
Zendrop respondió 18 de octubre de 2024

Thank you for bringing your concerns to our attention. I understand how frustrating this experience has been for you, and I assure you that we take feedback like yours seriously. We’ll reach out to you directly to gather more details and assist you further.