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Very quick to repond via chatbox and really helpful - answered all of my questions!
I had a billing issue and Jemima was able to help me right away. First day using Zendrop and my issue is already fixed. Currently loving this app!
Excellent Customer Service, joanna quickly helped me with any questions I had! 10/10
I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
I usually don't like to use the help function on websites because it is not always helpful. But Joshua helped me out and did so very quickly. He had the answers to all of my questions and I did not need to repeatedly explain my problem to a bunch of different bots and helpers to get them. I explained once to the bot and then Joshua knew the situation and helped promptly. Zendrop is great.
As a newcomer to Zendrop, I didn't know a single thing about ecommerce. Zendrop has helped me in so many ways understand dropshipping and online retail. Customer service is great, and I wouldn't choose another provider for my shopify store.
Had a question for the customer success team and they were quick to respond and provide helpful feedback. Was happy to chat with an actual person as well!
Thank you for your feedback! We're glad to hear that our customer success team was quick and helpful. Your satisfaction is our ultimate goal!
I am always confident that the Agents will answer my questions at anytime.
They work 24/7.
They have a great Support Team! And a lot of cool items!
Thanks Zendrop
good customer service
Thank you for your review. We're glad to hear it from you.