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Completely useless app as they charge huge rate and there is no much margin so I would not recommend this app at all
Thanks for sharing your feedback. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
Next time please let your costumers know that you don't have the product in stock, and that the shipping times will be longer than your stated 10-15 days. If you don't communicate with us, how will I know the product is out of stock and will be delayed for possibly another month? Currently have 100+ orders to fulfill. Do better.
Hey there!
Thank you very much for your feedback.
First, I wanted to say I'm sorry to hear that your experience with Zendrop hasn't been the best. We absolutely want to make this right, so please reach out to me via email at joshua@zendrop.com at your earliest convenience.
Second, I wanted to explain how this works behind the scenes. When it comes to the dropshipping business model, and the thousands of products / factories that we do business with, it's currently incredibly difficult to have a pulse on when something is going to be out of stock or there's a processing delay -- this is something we're informed of after an order is placed and our partners in China inform us of any issues. The only way we'd be able to understand the status of every product in our catalog is if we contacted each factory on a daily basis inquiring about the status of every product they're able to provide. As it stands, with 500k+ different products in our catalog, this isn't possible, but we're working on some very big improvements that will alleviate a lot of these logistical headaches.
I hope this explanation helps, but again, please don't hesitate to reach out to me via email so we can discuss all of this in greater detail. Cheers!
Overpriced Shipping for EU, and many products have disappeared from my Import list after a while, without medoing anything. Definetly wouldn't recommend
We are sorry to hear that your experience with Zendrop was less than ideal.
We have reached out to your email to assist you with this and will make sure to work with you to a resolution on the imports and the shipping cost issue.
Looking forward to getting this to a resolution and elevating your experience with Zendrop.
Horrible customer service, as a seasoned dropshipper I am very disappointed with their customer service team. Upgraded to the Plus and was hoping I can import reviews, but guess what Zendrop doesn't offer native review integrations. Which was fine until I contacted support team, looking for a workaround to where I can import reviews from aliexpress, so here i am seeking for a solution to be able to find said products on aliexpress once I have imported products from zendrop to my shopify store. THERE IS ABSOUTELY NO WAY TO FIND YOUR PRODUCTS FROM ZENDROP ON ALIEXPRESS WITHOUT SEARCHING FOR THE PRODUCTS YOUR SELF ON ALIEXPRESS, WASTE OF TIME FULL OF HASSLE STAY AWAY FROM THIS APP.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
disappointed, still waiting for my orders to be send to my customers, they wrote 1-3 days to ship, its been 2 weeks and still counting for some of my orders to be processed, my orders on Aliexpress are faster than this App, lucky me i don't pay for it. Disappointed, another app with fake reviews.
My order are not sent yet!! i made the review on 12/10 we are on 18/10.
Hi there! We want to start off by saying we're very sorry to hear about this delay with your orders. This is not something that happens often, in fact, it's very rare. Regardless, we will do everything we can to make sure this is taken care of for you as quickly as possible. We see that our Customer Success team has already been in contact with you regarding the delayed orders. They're looking into the cause of the delays, and are making sure that everything is shipped out as soon as possible with the highest priority. Please feel free to reach out to joshua@zendrop.com should you have any further questions, comments, and/or concerns. He's always more than happy to help.
Kinda trash and impossible to cancel. It's "trending products" are old at best and most of the items aren't sourced with reputable companies. I got the app and started researching. There are way better options for less money, or you can do it yourself, which is basically what you would be doing.
Hey there! We are working on improving the trending products section in a big way. The products in our catalog are sourced from many different factories we've had relationships with for years so we're confident they are high quality. I'm sorry to hear that your experience with Zendrop hasn't been great so far and would love to dig into that with you. Keep an eye out for an email from me shortly. Thanks!
Great service, helped me a lot
Hi there,
It seems like you left a one-star review but wrote down good reviews. Happy to assist you in revision of this review.
not recommended
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
PLEASE BE AWARE: This app steals all product information from your store, including full descriptions for their own personal use as soon as you quote a product - it shows up on the zendrop site for everyone's use - costumer service is pretend bot, not humans and the cherry on the top - THEY KEEP YOUR CREDIT CARD INFORMATION and you can't delete it!!!
Hi there! We don't steal any product information -- the only thing we do is allow users to import public products from AliExpress using links (this pulls the description, images, etc). These listings are then made public on our platform which is standard and the same process applied to the hundreds of thousands of products currently in our catalog. We do have a bot that helps you resolve the most common issues but we 100% have real humans answering question from 9 AM (EST) to 5 PM (EST), Monday through Friday. You can have your credit card deleted by requesting that from our Customer Success team, but we have had a few complaints about it not being something you can do yourself which we are currently working on adding. That's simply a lack of functionality that we're correcting. I'm going to reach out to you via email here shortly to dig into these items in more detail. I hope to talk to you soon!