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Zendrop has top notch support and are able to help you navigate through your first fulfillment.
I had issues with a product that arrived to a customer, a jumpsuit that was not the one in the photo. After contacting Zendrop and explaining the problem, they promptly resolved it without any issues. They asked for some details, I processed the refund for the customer, and they also refunded me. Additionally, they asked if I wanted them to send the correct product to the customer due to the mistake. In the end, I chose to proceed with the refund, and I'm very grateful and happy. The customer kept the wrong product and received the refund. Thank you very much Zendrop, and special thanks to Karrie, who assisted me wonderfully.
I just wanted to give a big shout-out to the amazing customer service at Zendrop! Nyka has been super helpful and has gone above and beyond for all of my concerns and questions.
Nyka made sure all my issues were sorted out quickly and smoothly. It's not often you find such dedicated and professional support, and I really appreciate everything they've done for me.
Thanks so much, Nyka, for your awesome help, and a huge thanks to the rest of the Zendrop team too. You've definitely made me a loyal customer!
The customer service is super helpful + I was able to find a lot of products which they fulfil. I'm looking forward to using Zendrop more.
Awesome app! Thank you Mariane for your service!
Thank you for your kind words! We're thrilled to hear you’re enjoying the app. Mariane will be glad to know her service made a positive impact.
First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.
I needed help at a late hour and Cyril was right there with the absolute calmness patience. She walked me through each and every step making sure I understood each process. 5 stars is an understatement.
So far.. i am having a great experience.
We're glad to hear that you’re having a great experience! If you have any highlights or specific features you love, feel free to share!
Amazing. If you want to know why its amazing hear me out. If you refund your customer Zendrop refund you entirely. So the refund you product cost and shipping cost and you can keep the product.
zendrop's service is excellent, and for those who need to ship on a daily basis, this service is well worth it.