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I’ve had a frustrating experience with Zendrop. For 3 weeks, product variants haven’t imported correctly into Shopify, even with a premium theme.
I couldn’t find a solution through Zendrop’s support or resources, and it has cost me a lot of time. I hope this issue is addressed soon, as it’s been very disappointing.
Hi Piero, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I want to personally reach out to you via email to understand more about this issue and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Shiza,
Zendrop Customer Experience
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
I have been using the Free version since late January and have not had one issue with Zendrop. They are very helpful when I ask questions within the app and it is very easy to add items to my Shopify store which is great.
I like that there are so many options to choose from and you can see how well they sell and in what area of the country also. Makes it easier when choosing products to add to my store front in Shopify.
Thank you so much for your wonderful feedback! We’re really glad to hear that your experience with Zendrop has been smooth and that you’re finding the platform easy to use, especially when adding products to your Shopify store.
We truly appreciate you highlighting the product selection and insights - it’s great to know these features are helping you make better decisions for your store. Please know that we’re always here to assist you whenever you need support!
-Zendrop
Zendrop has been great. I have been watching their recorded videos to learn more about Dropshipping, which have been tremendously helpful in both setting up my Shopify store, adding products, preparing to run ads, and learning how to get organic traffic. I requested that a product be added to Zendrop and the product was added very quickly. They reached out to me promptly when a product was out of stock and offered a very similar item instead. I am very happy with Zendrop so far.
Thank you so much for your wonderful feedback! We’re really glad to hear that our training videos have been helpful in building your dropshipping journey - from setting up your Shopify store to preparing for ads and organic traffic.
It’s also great to know that our team was able to quickly assist with product sourcing and keep you informed with suitable alternatives. We truly appreciate your kind words, and please know that we’re always here to assist you whenever you need support!
-Darlene, Zendrop
I appreciate not having to figure out how to approve the sale and reach out to the supplier like other platforms. Im not very tech savvy so it being an automatic thing is absolutely amazing!
That's so wonderful to hear, and we totally get it — not having to manually chase down suppliers and approve every order is a huge relief, especially when you're just getting started! We built Zendrop to be as seamless as possible so you can focus on growing your business without the extra stress. Thank you for sharing your experience with us!
- The Zendrop Team
Mariane at Zendrop was very good at her support for my issue I needed to resolve. Thank you!!!!
Mariane is wonderful, and we're so happy she was able to help you get your issue sorted out! Hearing that the support experience hit the mark really does mean a lot to us. We'll be sure to pass along the kind words to her.
- The Zendrop Team
I started my first Shopify store in 2017 and have worked with all major dropshipping apps. Zendrop is a reliable partner with easy to handle app, perfectly synced with Shopify, intelligent product search, good quality products and effective and polite support team. I like the AI support in various fields, too.
Thank you so much for your kind words and thoughtful feedback! We truly appreciate your support and are glad to hear Zendrop has been a reliable partner in your journey. It’s great to know you’re enjoying the features and support we provide. Wishing you continued success with your Shopify store, we’re excited to keep growing with you!
The ability of Zendrop employees to understand complex customer needs and provide tailor-made solutions is remarkable. Thank you very much Zendrop.
Wow, this truly warms our hearts! We work hard to understand each merchant's unique needs and provide solutions that actually work for their business. Thank you so much for recognizing our team's efforts, Baby Blissful Boutique. We're honored to be part of your journey and can't wait to keep supporting your growth!
I' have never had a problem with Zendrop, as a matter of fact I've had a very good experience with these guys. The course modules were unexpected and very helpful, so were the lessons. The customer service, Tessa, Patty, ZDAI, and others were extremely helpful and very responsive. They also have a resource hub, which is Great. All in All I give a very good recommending. I would recommend.
Thank you for your kind review! We're glad you've had a great experience and found our resources helpful. We appreciate your support and wish you continued success, we’re always here for you!
Worst experience since day 1. I was testing produced boom l am charged $57. I have no funds to pay for what l did not expect and l am not going to allow yoh take my money like that. Payment keep bouncing back, AI helpdesk said l must de-link the products so system will not take my funds but it keep updating the nexg scheduled day to take my funds. I am pissed of. I have debit orders that l must pay with my bank and now zendrop is greedy for nothing
Hi Ronald, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
