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Quick response to questions about product listings, like mismatched photos or missing details needed for a product.
Listing details like mismatched photos can be fiddly to sort out, so we are glad the team got you quick answers. Thanks for the kind words after your first month, Catnip and Cat Tails.
- The Zendrop Team
This app was installed without a hitch and the process was flawless.
A flawless install is a good sign of things to come. Really glad setup went smoothly for Emeson Vintage Online, and thanks for taking the time to say so.
- The Zendrop Team
Ladrones de dinero
Hola Herlin, lamentamos saber que tu experiencia con Zendrop te dejó con esta impresión. Tu feedback es importante para nosotros y nos gustaría entender mejor qué ocurrió. Me he puesto en contacto contigo directamente para conocer más detalles sobre tu experiencia y saber cómo podemos mejorar.
Shiza, Customer Experience Team
I raised an objection regarding my rate plan, and I am very satisfied that it was processed promptly the very next day.
So glad to hear your rate plan concern was handled so quickly. Getting things resolved the very next day is exactly the kind of turnaround we aim for.
- The Zendrop Team
Five-Star as I caught a thief. They picked a product then added insurance then took product off.
I immediately reached out to Shopify Ai, Sidekick. I was smelling a rat and ended up being totally correct.
5 minutes later, repeat of ame technique. This time I cancelled the transaction and sent them an email telling them no more but thank you.
Most of all, don't panic. Take a deep breath and be sure of what you're looking at. It could be a good customer that's leaving something and the outbasket when I canceled the first I gave him a refund so he made about 20 cents on me and I was watching for the next move. He repeated the same and that's when I'm shut him down. My email to him was firm but not rude or a challenge. No further action was needed
That was some sharp thinking catching that before it became a bigger problem! Trusting your gut and following up right away really made the difference here.
- The Zendrop Team
Great customer service, replies quickly and very intellectual about products and policies
That really means a lot to hear! Knowing that our team's responsiveness and product knowledge made a difference for you genuinely makes our day. So glad you're having a great experience with Zendrop.
- The Zendrop Team
Esta aplicación es increible, sobre todo quedo satisfecho con la atención que recibo por parte de la IA y de su equipo, es rapida y precisa, soy nuevo pero de verdad la experiencia esta siendo exelente :)
Qué bueno leer esto, Goldie Store! Nos alegra que tanto la IA como el equipo te respondan rápido y con precisión. Un gran comienzo para alguien que recién empieza.
- The Zendrop Team
Very friendly and helpful team, dashboard is intuative and easy to navigate, overall would really recommend because of how quickly they respond and sort any issues.
A friendly team and a dashboard that makes sense, that is the combination we are always after. Really glad the quick responses have made a difference this first month.
- The Zendrop Team
When I select the category of items I am trying to add to my store, the category doesn't come up. For an example, I was searching for specific items - electronics, sporting goods, etc. and only clothes were coming up.
Thank you for your feedback. I'm sorry to hear you had trouble finding the product categories you were looking for. We'd love to learn more about your experience and understand what happened so we can investigate and improve. Please keep an eye out for an email from us, we'd appreciate the opportunity to help.
Shiza, Customer Experience Team
More products
Short and clear, we hear you on wanting a bigger selection. Feedback like this is genuinely useful for understanding where merchants want to see more. Appreciate the four stars, Whimzical Warehouse.
- The Zendrop Team
